Jackie Panaro
Decherd,TN
Summary
Accomplished Flight Attendant offering over 30 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic, poised and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
33
33
years of professional experience
Work History
Recreational Aide
Arnold Air Force Base
Tullahoma, TN
05.2023 - Current
- Manage front desk operations, facilitating calls and reservations.
- Facilitated ticket and tour reservations for family trips to major theme parks like Disney World.
- Worked outdoor sporting and recreational events.
Pro Shop Attendant
Bear Trace Golf Course
Winchester, Tennessee
08.2022 - 04.2023
- Managed customer check-ins efficiently.
- Coordinated tee time bookings for guests.
Senior Flight Attendant
United Airlines
Cleveland, Ohio
05.1992 - 08.2022
- Communicated safety protocols and emergency procedures effectively to passengers.
- Resolved passenger inquiries regarding flight-specific details.
- Ensured compliance with policies, procedures, regulations and safety guidelines for aircraft and passengers.
- Handled inflight situations involving unruly passengers and medical issues.
- Participated in comprehensive workshops on customer service and workplace protocols.
- Delivered refreshments from service cart and shared details about onboard options with passengers.
- Streamlined communication between flight deck and cabin crew for seamless coordination.
- Welcomed passengers and guided them to their seats upon arrival to aircraft.
Education
High School Diploma -
West Mifflin Area High School
West Mifflin, PA05.1985
Skills
- Emergency care
- Food and beverage preparation
- Business travelers
- Safety and compliance
- Crew coordination
- Guest services
- Hospitality service expertise
- Public speaking
Timeline
Recreational Aide
Arnold Air Force Base
05.2023 - Current
Pro Shop Attendant
Bear Trace Golf Course
08.2022 - 04.2023
Senior Flight Attendant
United Airlines
05.1992 - 08.2022
High School Diploma -
West Mifflin Area High School
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