Jackie Parker
Cisco
Summary
Organized Clinic Manager versed in monitoring and aligning operations with patient needs, Oversees intakes and assessments to verify superior care delivery. Empowering healthcare leader with pragmatic approach to workflow coordination and conflict resolution.
Overview
14
14
years of professional experience
1985
1985
years of post-secondary education
Work History
Clinic manager/ Head vet tech
Eastland County Vet Clinic
Eastland
10.2011 - Current
- Managed daily clinic operations and ensured high-quality veterinary care.
- Supervised staff scheduling and coordinated team workflows effectively.
- Implemented inventory management systems for medical supplies and equipment.
- Trained new employees on clinic policies and customer service standards.
- Developed patient care protocols to enhance service delivery and safety.
- Facilitated communication between veterinarians, staff, and pet owners effectively.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
- Tracked, organized and counted clinic stock and supplies.
- Supervised internal and external communications by answering queries and complaints.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Coordinated with external vendors and suppliers to procure needed equipment or supplies at competitive prices.
- Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
- Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Communicated with patients with compassion while keeping medical information private.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Administered vaccinations and medications to various animals.
- Operated diagnostic equipment, including X-ray and ultrasound machines.
- Provided compassionate care during patient examinations and treatments.
- Educated pet owners on animal care and wellness practices.
- Managed inventory of medical supplies and equipment efficiently.
- Trained new staff on clinic protocols and animal handling techniques.
- Dispensed medications, monitored drug reactions and provided client education on medication administration.
- Educated clients about preventive healthcare measures such as proper nutrition, grooming techniques and parasite control methods.
- Managed patient records including entering data into computer system, filing paperwork and updating information.
- Assisted veterinarians with surgeries, dentistry procedures and other medical treatments.
- Processed incoming calls from clients seeking advice or requesting appointments.
- Performed basic diagnostic tests such as fecal examinations or skin scrapings.
- Cleaned kennels, cages and exam rooms; sterilized instruments; prepared surgical packs; took out trash; changed water bowls; transported animals within the hospital facility.
- Assisted with the collection of blood samples for laboratory testing.
- Maintained inventory control of medications and supplies by restocking shelves according to established protocols.
- Scheduled appointments for new patients as well as follow up visits for existing ones.
- Provided nursing care to hospitalized patients including administering fluids, feeding tubes, bandaging wounds, taking radiographs and performing lab tests.
- Ensured that all safety protocols were followed when handling hazardous materials or operating equipment such as x-ray machines or anesthesia machines.
- Prepared specimens for laboratory analysis by collecting samples, labeling them correctly and ensuring proper storage conditions.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Administered and monitored anesthesia for surgeries and operations.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
Education
Cosmetology - Cosmetology
Cisco College
Cisco, TX 01.2004 - 11.2004
Rankin ISD
Rankin , Texas Skills
- Patient care protocols
- Inventory management
- Staff supervision
- Medical record maintenance
- People skills
- Organizational skills
- Answering phone skills
- Can multi-task
Languages
English
Professional
Timeline
Clinic manager/ Head vet tech
Eastland County Vet Clinic
10.2011 - Current
Cosmetology - Cosmetology
Cisco College
01.2004 - 11.2004
Rankin ISD