Jackie Ragland
Richmond,VA
Summary
Proactive Laboratory Supervisor with extensive experience at HCA Chippenham Hospital and American Red Cross, enhancing patient satisfaction through process improvements and team management. Expertise in staff training, safety compliance, and efficient sample tracking using Expanse. Strong organizational skills with a proven ability to manage multiple priorities and meet deadlines. Committed to developing efficient processes that align with organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Laboratory Supervisor/Phlebotomy Supervisor
HCA Chippenham Hospital
05.2025 - 10.2025
- Enhanced patient satisfaction through process improvements and reduced wait times.
- Trained new phlebotomists on laboratory procedures and best practices for efficiency.
- Maintained supply inventory to ensure uninterrupted workflow in phlebotomy operations.
- Collaborated with healthcare teams to optimize patient care and blood collection.
- Conducted quality checks to ensure accurate sample collection and labeling compliance.
- Managed scheduling effectively to meet departmental staffing needs and coverage.
Manager Blood Component Manufacturing
American Red Cross
06.2023 - 08.2024
- Increased efficiency and satisfaction rates through improved client service workflows.
- Promoted safety culture by training staff on policies and emergency protocols.
- Enhanced employee engagement by managing and motivating team productivity.
- Achieved multiple tasks on time through effective prioritization and organization.
- Resolved customer disputes promptly, ensuring high-quality service and communication.
- Streamlined workflows by identifying bottlenecks and implementing effective solutions.
Supervisor Blood MFG, Distribution
American Red Cross
04.2022 - 06.2024
- Ensured timely delivery of blood products through effective inventory management.
- Supervised daily operations, maintaining efficiency in product storage and shipping.
- Led core team for suspect product management and effective resolution strategies.
- Monitored REES Cams Laboratory systems, ensuring optimal equipment performance.
- Streamlined shipping container inventory reporting, enhancing operational accuracy.
- Fostered team growth by providing regular performance evaluations and constructive feedback.
District Supervisor Mobile/Center Blood Collection
American Red Cross/Virginia Blood Services
03.2003 - 04.2022
- Ensured compliance with policies, enhancing operational efficiency and safety standards.
- Optimized team performance by managing staffing and scheduling effectively.
- Implemented training programs, boosting employee skills and career development opportunities.
- Analyzed operational data, identifying trends and recommending process improvements.
- Conducted site inspections, consistently meeting safety standards and regulatory compliance.
- Facilitated staff training, enhancing performance and individual skill development.
Surgical Accute Care PCA/CNA
University of Virginia
06.2000 - 03.2003
- Enhanced patient comfort through compassionate care in diverse healthcare environments.
- Supported healthcare professionals with patient mobility and daily activity assistance.
- Monitored and reported vital signs changes to nursing staff for timely intervention.
- Regularly repositioned patients to prevent bedsores and conducted skin assessments.
- Utilized de-escalation techniques to manage challenging behaviors in dementia patients.
- Ensured cleanliness and safety by adhering to infection control protocols.
Education
Bachelor of Science - Healthcare Management/Administration
Colorado Technical University
Colorado Springs, CO06-2027
Associate of Science - Healthcare Management/Administration
Colorado Technical University
Colorado Springs, CO12-2026
Health Sciences Studies/ Phlebotomy Diploma - Phlebotomy
Piedmont Virginia Community College
Charlottesville, VA02-2002
High School Diploma -
Charlottesville High School
Charlottesville, VA06-1994
Skills
- Verbal and written communication
- Method development
- Relationship building
- Training and mentoring
- Expanse patient access system
- Mobilab patient access system
- Standard operating procedures
- Sample preparation
- Chemical handling
- Staff management
- Documentation and reporting
- Schedule management
- Strategic planning
- Policy updates
- Maintenance scheduling
- Hazardous waste management
- Performance reviews
- Compliance management
- Equipment troubleshooting
- Quality control guidelines
- Lab safety
- Laboratory safety protocols
- Medical office administration
- Laboratory documentation
- Laboratory work supervision
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
- Team building
- Team management
- Interpersonal skills
- Goal setting
- Professionalism
- Continuous improvement
Accomplishments
- Won the "Healthcare Hero" award in 2022 for my commitment to service in my field of profession.
- Supervised a team of 20 staff members regularly
- Managed a successful New department start-up from 2023 to 2024
- Improved blood collection process by preparing supplies to match patient load.
- 2021-2022 member of the advisory board of education for Chester Career College.
Certification
Nurse Aid certificate, 1999- University of Virginia Health Services
Phlebotomy Certificate 2002 Piedmont VA Comm college
Titan Management Group class Certification of completion, class of 2010.
Timeline
Laboratory Supervisor/Phlebotomy Supervisor
HCA Chippenham Hospital
05.2025 - 10.2025
Manager Blood Component Manufacturing
American Red Cross
06.2023 - 08.2024
Supervisor Blood MFG, Distribution
American Red Cross
04.2022 - 06.2024
District Supervisor Mobile/Center Blood Collection
American Red Cross/Virginia Blood Services
03.2003 - 04.2022
Surgical Accute Care PCA/CNA
University of Virginia
06.2000 - 03.2003
Bachelor of Science - Healthcare Management/Administration
Colorado Technical University
Associate of Science - Healthcare Management/Administration
Colorado Technical University
Health Sciences Studies/ Phlebotomy Diploma - Phlebotomy
Piedmont Virginia Community College
High School Diploma -
Charlottesville High School
Healthcare hero award
This was awarded to me in 2022 for my commitment to service as a District Supervisor, partnering with the community as a healthcare leader, managing Blood drives across the Mid-Atlantic Region.