JACKIE RALPH
Escondido,CA
Summary
Sales professional with a proven track record at Mondelez International, generating $150,000 in monthly sales. Expertise in customer relationship management and account development, delivering tailored solutions that foster trust. Recognized for outstanding performance and a strong work ethic, committed to excellence in every interaction.
Overview
31
31
years of professional experience
Work History
Sales Representative
Mondelez International
San Diego, CA
10.1993 - 05.2022
- Cultivated key customer relationships, driving sales growth for top brands including Oreo's, Chips Ahoy, and Ritz
- Generated approximately $150,000 in monthly sales of Nabisco product through consistent customer engagement and upselling strategies
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Assessed customer needs to provide tailored product solutions and promotions, achieving target budgets
- Recommended merchandise to customers based on needs and preferences
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Awarded Salesperson of the year multiple times to top performance and revenue generation in 2014 and 2019
- Coached and guided team members, providing real-time support and feedback to improve performance and achieve team objectives
- Provided one-on-one coaching and training to employees, improving performance and preparing team members for advancement opportunities
- Oversaw and nurtured military accounts, delivering personalized support and maintaining compliance to strengthen trust-based relationships
General Merchandise
Vons Grocery Store
San Diego, CA
04.1993 - 10.1993
- Maintained inventory accuracy through regular counts and adjustments.
- Streamlined shelf organization techniques for improved product visibility and customer accessibility
- Implemented loss prevention strategies by identifying security risks on the sales floor
- Monitored expiration dates on perishable goods to ensure product quality and reduce waste
Front Desk Receptionist
Townsman Motel
Miami, OK
09.1991 - 12.1992
- Managed incoming and outgoing phone calls, ensuring callers were directed to appropriate personnel promptly
- Monitored company emails, responded to customer inquiries, and efficiently forwarded messages to relevant personnel
- Approached all encounters with guests and associates in a friendly and service-oriented manner
- Maintained clean and organized lobby and reception areas, enhancing guest comfort and experience
Volunteer
Family Members
Mooresville, North Carolina
08.2024 - 2025
- Provided companionship and emotional support
- Communicated effectively with family members about any needs
- Transported family members to medical appointments and other errands as needed.
- Assisted individuals with daily living activities and personal care tasks.
- Maintained a safe and clean living environment
- Provided emotional support
- Provided companionship to family members by engaging in conversation, playing games
Education
High School -
Wyandotte High School
Wyandotte, OKMesa college
Skills
- Customer relationship management
- Account management
- Sales and Promotions
- Sales forecasting
- Client needs assessment
- Customer engagement strategies
- Inventory Management
- Attendance and reliability
- Safety and Cleanliness Standard
- Relationship building
- Elderly
Languages
- English
- Spanish
Timeline
Volunteer
Family Members
08.2024 - 2025
Sales Representative
Mondelez International
10.1993 - 05.2022
General Merchandise
Vons Grocery Store
04.1993 - 10.1993
Front Desk Receptionist
Townsman Motel
09.1991 - 12.1992
High School -
Wyandotte High School
Mesa college