Jackie Ramos
834 Penfield Street,NY
Summary
Dynamic and reliable professional with extensive experience at Savory Hospitality Consulting, excelling in food safety and effective communication. Proven ability to adapt in fast-paced environments while maintaining cleanliness and enhancing customer satisfaction. Recognized for training new staff and optimizing workflow, contributing to a positive team atmosphere and improved service delivery.
Overview
14
14
years of professional experience
Work History
Cafeteria Attendant/ Conference Rooms
Savory Hospitality Consulting
New York, NY
09.2025 - Current
- Prepared and served food items in accordance with health and safety regulations.
- Assisted customers with menu selections, providing excellent service and support.
- Maintained cleanliness of dining area, ensuring a welcoming environment for guests.
- Operated kitchen equipment efficiently, demonstrating adherence to operational standards.
- Monitored inventory levels, reporting shortages to ensure timely replenishment of supplies.
- Adapted quickly to changing menus and special dietary requests from customers.
- Trained new employees on proper food handling procedures and customer service practices.
- Contributed to a positive work environment through effective communication and teamwork with colleagues.
- Assisted in food preparation for efficient service and reduced wait times.
- Supported team members during busy periods to ensure optimal workflow and customer satisfaction.
Barista
Ralph's Coffee
Rockefeller Center
11.2021 - 03.2023
- Prepared and served high-quality beverages in a fast-paced environment.
- Maintained cleanliness and organization of the coffee station and dining area.
- Engaged with customers to provide exceptional service and address inquiries.
- Operated espresso machines and brewing equipment efficiently and safely.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Handled cash transactions accurately, ensuring register balance at shift end.
- Monitored inventory levels, restocking supplies as needed for uninterrupted service.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Housekeeping Cleaner
Primary
Wall Street
03.2019 - 10.2022
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
- Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
- Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
- Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
- Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Operated electronic backpack vacuums and floor sweepers.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Housekeeping Cleaner
Animal Medical Centre
62st York Avenue
01.2018 - 01.2020
- Maintained cleanliness and sanitation of exam rooms, surgical suites, and waiting areas.
- Utilized appropriate cleaning agents and tools to ensure safe environments for animals and staff.
- Conducted routine inspections to identify cleaning needs and prioritize tasks accordingly.
- Collaborated with veterinary staff to support operational efficiency during busy periods.
- Trained new staff on cleaning protocols and safety procedures to uphold quality standards.
- Developed strategies for improving workflow efficiency within the housekeeping team.
- Implemented inventory controls for cleaning supplies, reducing waste and ensuring availability.
- Ensured compliance with health regulations through diligent adherence to sanitation practices.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
Senior Housekeeping
Greenhouse Eco Cleaning
Brooklyn, NY
05.2015 - 12.2018
- Supervised daily cleaning operations to ensure high standards of cleanliness and client satisfaction.
- Trained and mentored junior staff on effective cleaning techniques and safety protocols.
- Implemented efficient cleaning schedules, optimizing workflow across multiple properties.
- Conducted regular inspections to maintain quality control and identify areas for improvement.
- Developed and maintained inventory management systems for cleaning supplies and equipment.
- Collaborated with management to design eco-friendly cleaning solutions aligned with company values.
- Resolved client concerns promptly, enhancing service delivery and customer relations.
- Led initiatives to reduce waste and promote sustainable practices within housekeeping operations.
- Conducted regular safety briefings to minimize workplace accidents and promote a safe working environment for staff members.
- Reduced turnover rates among staff by fostering a positive work environment with opportunities for growth and development.
- Implemented new cleaning procedures that significantly reduced allergen levels on the property.
- Improved overall cleanliness and presentation of the property by performing thorough daily inspections and addressing issues promptly.
- Streamlined housekeeping processes, resulting in reduced labor costs and increased efficiency.
- Adhered strictly to industry regulations regarding cleanliness standards, maintaining compliance at all times throughout the property.
- Monitored inventory levels, ensuring sufficient supplies were always available for efficient operation.
- Managed a team of junior housekeepers, providing training and guidance to improve performance and maintain quality standards.
Barista
Eataly
23rd Street
05.2012 - 05.2015
- Collaborated with team members to optimize workflow during peak hours.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Enhanced social media presence with engaging content on coffee culture, attracting new customers to caf��.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Education
High School Diploma -
Manhattan Center of Math And Science
East 116 ,nySkills
Strong organizational skills
Adaptability in Fast-paced environments
Cross-training versatility
Reliability and punctuality
Maintaining cleanliness
Effective communication
Food safety
Flexible schedule availability
Efficient food preparation
Professional appearance
Timeline
Cafeteria Attendant/ Conference Rooms
Savory Hospitality Consulting
09.2025 - Current
Barista
Ralph's Coffee
11.2021 - 03.2023
Housekeeping Cleaner
Primary
03.2019 - 10.2022
Housekeeping Cleaner
Animal Medical Centre
01.2018 - 01.2020
Senior Housekeeping
Greenhouse Eco Cleaning
05.2015 - 12.2018
Barista
Eataly
05.2012 - 05.2015
High School Diploma -
Manhattan Center of Math And Science