Jackie Robertson
Kokomo,IN
Summary
Dynamic professional with a proven track record in organizational expertise and customer service excellence, notably at Shearer Printing. Skilled in cross-functional coordination and problem-solving, adept at enhancing customer satisfaction and streamlining operations. Achieved consistent deadline success, demonstrating multitasking abilities and a commitment to optimal results.
Education with knowledge of health disparities in individuals, recognize and have knowledge in doing case studies in clients with mental challenges, and achieved time management and problem solving skills. Stress Management knowledge helped to accomplish the challenging task of coping in stressful situations.
Overview
26
26
years of professional experience
Work History
Service Administrator
Shearer Printing
11.2021 - Current
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Organized and updated databases, records and other information resources.
- Updated customer service database with new information, address changes and contact details.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
General Manager
Wildcat Creek Golf Course
04.2018 - 02.2021
- Formulated policies and procedures to streamline operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Ordered food, drinks and alcohol needed for the pro shop and catering business
- Scheduled, set up, worked with other employees, and catered food and drinks for golf outings.
- Took part in work schedules
Daycare Provider
Self Employed
08.1998 - 09.2019
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
- Implemented positive discipline techniques to guide children''s behavior, setting clear expectations for conduct in the daycare setting.
- Provided individualized attention to each child, recognizing their unique needs and adapting care accordingly.
- Assisted children in developing social skills through interactive games and group activities that promoted cooperation and teamwork.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Provided support and guidance to children in conflict resolution.
- Logged information regarding naps, feedings, and any medications administered.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Documented children's growth and development.
- Monitored children's activities to verify safety and wellbeing.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Encouraged children's emotional and social development.
- Assisted in potty training and toilet hygiene.
- Assisted in potty training and other daily hygiene activities to support child development.
- Worked with children to develop good cognitive, physical and language skills.
- Provided emotional support and guidance to children during difficult times.
- Encouraged children to develop healthy social and emotional skills.
- Coordinated sensory play experiences that allowed children to explore new textures, scents, sounds fostering curiosity about the world around them.
- Prepared students for kindergarten by teaching fundamentals of math.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
- Supported families during transitions such as toilet training or starting school by providing guidance on strategies for success at home.
- Provided transportation to and from preschool
Education
Associate of Applied Science - General Studies
Indiana University, Kokomo
Kokomo, IN05-2025
Associate of Applied Science - General Studies
Ivy Tech Community College
Kokomo, In05-2022
Skills
- Organizational expertise
- Cross-functional coordination
- Customer service excellence
- Meeting deadlines
- Manage behaviors
- Front office administration
- Organization and recordkeeping
- Inbound call answering
- Problem-solving abilities
- Multitasking Abilities
- Time management abilities
- Professionalism
- Behavioral management
- Self motivation
- Stress Tolerance
- Activities leadership
- Care management
- Team collaboration
- Punctual and reliable
Timeline
Service Administrator
Shearer Printing
11.2021 - Current
General Manager
Wildcat Creek Golf Course
04.2018 - 02.2021
Daycare Provider
Self Employed
08.1998 - 09.2019
Associate of Applied Science - General Studies
Indiana University, Kokomo
Associate of Applied Science - General Studies
Ivy Tech Community College
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