Jackie Rock
Saint Johnsbury,VT
Summary
Proven track record of enhancing customer satisfaction and streamlining transaction processes as a Bank Teller at TD Bank. Expert in money handling and deposit management, coupled with exceptional listening skills, ensured a seamless banking experience. Demonstrated professionalism and empathy, significantly improving client trust and confidentiality. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Overview
5
5
years of professional experience
Work History
Bank Teller
TD Bank
08.2019 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Para Educator
St Johnsbury School District
03.2022 - 02.2023
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Monitored student classroom and outdoors activities to promote student safety.
Education
Associate of Arts - Human Services
University of Phoenix
Tempe, AZ06.2015
High School Diploma -
St Johnsbury Academy
St Johnsbury VT06.2010
Skills
Professionalism and Courtesy
Money Handling
Deposit and withdrawal management
Cash counting
Patience and Empathy
Transaction Processing
Banking Software Familiarity
Listening and Comprehension
Data Entry Efficiency
Sales and Cross-Selling
Stress Tolerance
Account updating
Signature Verification
Data inputting
Financial software
Timeline
Para Educator
St Johnsbury School District
03.2022 - 02.2023
Bank Teller
TD Bank
08.2019 - Current
Associate of Arts - Human Services
University of Phoenix
High School Diploma -
St Johnsbury Academy