Jacqueline Rodriguez
Conley,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service- Ramp Agent
Delta Air Lines, Inc
10.2023 - Current
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Manager
EmShapewear
07.2021 - 07.2023
- Manage employee productivity by assigning responsibilities, observing performance and providing feedback
- Supervise inventory management, including ordering items, keeping stock, and analyzing usage trends to avoid overstock
- Provide help to employees when it is always needed and at all times
- Apply problem solving skills to resolve customer inquiries and disputes and escalate using appropriate channels when necessary
- Organize and develop employee's schedules & weekly hours.
- Accomplished multiple tasks within established timeframes.
Team Member
Chick-Fil-A
03.2021 - 03.2022
- Resolve customer conflicts and answer questions, while advancing customer service and verbal communication skills
- Take orders and memorize over 30 menu items to answer customer questions.
- Stock food and clean, while developing customer service and multitasking skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
High School Diploma -
Perry Career Academy
Jonesboro, GA05.2023
Skills
- Customer Service
- Strong Attention to Detail
- Food service
- Verbal Communication
- Multitasking
- Leadership
- Heavy Lifting
- Team Leadership
- Ramp service
- Data Collection
Preferred Name
Jackie Rodriguez
Extracurricular Activities
JROTC, Practiced and developed discipline, as well as ability to follow instructions., Learn about military and air force opportunities., Weekly community service to better environment, (including cleaning up the roads, forests and schools) Student Tutor, Provide interactive one on one tutoring sessions across various subjects., Assist in development of stronger learning and studying techniques while enhancing communication and active listening skills. Hispanic Heritage dance coordinator, Teach and choreograph traditional dance for festival., In charge of wardrobe for the traditional Mexico culture., Educate others of the Mexican culture and traditions.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service- Ramp Agent
Delta Air Lines, Inc
10.2023 - Current
Manager
EmShapewear
07.2021 - 07.2023
Team Member
Chick-Fil-A
03.2021 - 03.2022
High School Diploma -
Perry Career Academy
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