Jackie Rosales
El Paso,TX
Summary
Optometry and customer service expert adept at managing patient records, scheduling appointments, and ensuring compliance with regulations. Committed to delivering exceptional care and improving operational workflows to support team success and patient education.
Overview
1
1
Language
7
7
years of professional experience
Work History
Optometric Technician
Marina Village Optometry
Alameda, California
07.2024 - Current
- Greeted patients warmly while scheduling eye examination appointments.
- Facilitated communication between optometrists and patients, ensuring seamless follow-up care.
- Guided patients on contact lens options and demonstrated proper usage techniques to enhance understanding.
- Handled patient records efficiently through electronic health record systems.
- Performed data entry of patient information into electronic health record systems.
- Addressed insurance verification and billing inquiries quickly.
- Processed referrals and authorizations for insurance companies to ensure patient care.
- Maintained an organized reception area to enhance patient experience consistently.
- Processed patient check-ins and check-outs to ensure smooth workflow daily.
- Handled phone calls professionally, addressing inquiries and scheduling needs effectively.
- Answered incoming calls, responded to inquiries, and directed calls appropriately.
- Collected payments from patients for services rendered.
- Ensured compliance with HIPAA regulations regarding the handling of confidential patient information.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Performed general office duties including faxing, photocopying, filing.
- Provided administrative support to optometrists including filing paperwork, updating records, scanning documents.
- Addressed customer complaints swiftly, ensuring patient satisfaction and maintaining a positive experience.
- Provided assistance with special projects such as inventory management or marketing initiatives.
- Ordered contact lenses and other supplies to support daily operations.
- Assisted with training new staff members on policies and procedures related to reception duties.
- Coordinated with outside vendors to secure necessary resources.
Beauty Advisor
SEPHORA
08.2023 - Current
- Advised clients on skincare products and beauty regimens.
- Demonstrated makeup techniques to enhance customer experience.
- Educated customers on new products and techniques to enhance their beauty routines.
- Managed inventory levels and restocked merchandise efficiently.
Human Resource Expert
Target
02.2020 - 06.2023
- Coordinated daily reports, payroll, and training for active and new team members to ensure smooth operations.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Shift Lead
Wingstop Restaurants Inc.
07.2019 - 02.2020
- Supervised daily operations to ensure optimal service and quality standards.
- Trained and mentored new staff on menu items and customer service protocols.
- Collected customer orders to deliver accurate service in store and over the phone. Managed food temperature logs and conducted safety counts to uphold safety standards.
- Managed inventory levels and restocked supplies to maintain efficient workflow.
Education
Some College (No Degree) - Human Resources Management
El Paso Community College
El Paso, TXSkills
- Authorization Coordination
- Claims Management
- Patient recordkeeping
- Record Management
- Vision Testing
- Eyewear Maintenance
- Pre-Exam Procedures
- Lens Consultation
- Frame Consultation
- Product Fitting
- Vision Health Monitoring
- Product Knowledge
- Product education
- Communication
- Customer Service
- Active Listening
- Time Management
- Multitasking capacity
- Adaptation
- Physician support
- Problem Solving
- Payment collection
- Laboratory Liaison
- Equipment Handling
- Appointment setting
- Confidentiality
- Multitasking capacity
- Physician support
Languages
Spanish
Limited
Timeline
Optometric Technician
Marina Village Optometry
07.2024 - Current
Beauty Advisor
SEPHORA
08.2023 - Current
Human Resource Expert
Target
02.2020 - 06.2023
Shift Lead
Wingstop Restaurants Inc.
07.2019 - 02.2020
Some College (No Degree) - Human Resources Management
El Paso Community College