Jackie Scott
Brookfield
Summary
Strategic business leader skilled in operations management and team collaboration. Proven ability to enhance customer satisfaction through efficient processes and high service standards. Committed to continuous improvement and leveraging team strengths to achieve organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Relationship Manager
Chase Bank
09.2022 - 04.2026
- Coordinated regular meetings with clients to review performance metrics and discuss areas for improvement.
- Strengthened client relationships by consistently delivering high-quality service and support.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Manage a client portfolio of 125 clients and 6 retail branches covering Lake Country, Brookfield, and Germantown
- Metrics: Deposits (8mm) NR (16), Lending (4.4mmCash Management (Total points 180,000)
Branch Manager
Chase Bank
Brookfield
05.2017 - 09.2022
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Monitored branch performance against key performance indicators and implemented corrective actions to ensure objectives were met.
- Oversaw daily operations to streamline efficiency and ensure timely execution of tasks.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Ensured friendly and professional customer interactions to foster positive relationships.
Branch Manager
BMO Harris Bank
09.2015 - 05.2017
- Oversaw daily operations to enhance efficiency, ensuring timely task execution and effective resource allocation.
- Evaluated branch performance against key performance indicators, implementing corrective actions to achieve set objectives.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Evaluated employee performance through regular appraisals and feedback sessions to support continuous skill development within the team.
Education
Bachelor of Arts - Fine Art
University of Wisconsin, Milwaukee
Milwaukee, WI12-2000
Skills
- Client engagement
- Team leadership
- Portfolio management
- Effective communication
- Time management
- Team collaboration
- Customer relationship management
Certification
- Wisconsin Real Estate Salesperson, ID 115366-94, Active, Member of GMAR
Timeline
Business Relationship Manager
Chase Bank
09.2022 - 04.2026
Branch Manager
Chase Bank
05.2017 - 09.2022
Branch Manager
BMO Harris Bank
09.2015 - 05.2017
Bachelor of Arts - Fine Art
University of Wisconsin, Milwaukee