Jackie Settle
Winston-Salem,NC
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
39
39
years of professional experience
Work History
Mobility Management Manager
Transdev
02.1985 - Current
- Responsible for the daily operation and all functions of the transportation center.
- Attends meetings, serve on committees as the representative and spokesperson for Winston-Salem Transit Authority.
- Established and implements strategies for encouraging and processing transit information requests.
- Oversee all personnel functions for Mobility Management department.
- Establishes and maintain effective control over staffing requirements
- Assist Operational Managers on matters affecting the overall bus and van operations.
- Responsible for for the managing, supervising, training/re-training of customer service staff, Medicaid Transportation, Clerk, Transit Center custodians and security officers.
- Establishes and provides continual liaison with Finance Manager for the process of funding of grants and bus ticket sales.
- Establishes and maintains positive relationships and communication with state, city and county officials as representation for WSTA.
- Ensure Completion of monthly reports of funded services, contracted services and passenger counts.
- Monitors, evaluates and presents solution to potential transit services and operational problems.
- Establish and developed Try Transit Program, implemented by the marketing department.
- Assist and support the planner and Trans-Aid /Mobility Management Services Director in designing, monitoring and evaluating Mobility Management plans and activities.
- Coordinates and oversees the daily activities of the Mobility Management and serves as a liaison for special mobility needs.
- Receives, researches, follow-up and answers customer inquirer and request regarding transit rides and services offered to assure satisfactory completion.
- Analyzes trip requests, corrects records and adjust errors for customers.
- Assist in the duties of the Customer Service staff and Medicaid Clerk as neeeded.
Receptionist
Arbor Acres
01.2002 - 01.2008
- Provided quality customer service to residents, guest and visitors.
- Responsible for answering and transferring all inbound calls.
- Provided morning call to each resident on call list to assure their safety and well-being.
- responsible for assisting residents with any questions or concerns they may have pertaining to their daily activities (e.g. transportation, group outing, dining information, etc.)
- provided a listening ear and social conversation to the residents, if needed.
Guest Services Representative
NC Baptist Hospital
01.1996 - 12.2001
Education
High School Diploma -
West Forsyth High School
Clemmons, NCBachelor of Arts - Fashion Merchandising / Business Administration
Rutledge College
Winston-Salem, NC Skills
- Performance Management
- Policy Implementation
- Operations Management
- Staff Development
- Staff Management
- Customer Service
- Schedule Management
- MS Office
- Scheduling and Coordinating
- Organizational Skills
- Shift Scheduling
- Hiring and Training
- Time management abilities
- Effective Communication
- Documentation And Reporting
- Performance Tracking and Evaluation
Timeline
Receptionist
Arbor Acres
01.2002 - 01.2008
Guest Services Representative
NC Baptist Hospital
01.1996 - 12.2001
Mobility Management Manager
Transdev
02.1985 - Current
High School Diploma -
West Forsyth High School
Bachelor of Arts - Fashion Merchandising / Business Administration
Rutledge College