Jackie Speed
Athena,OR
Summary
Accomplished Office Manager/Sleep Clinic Coordinator with a proven track record at 4 Seasons Dental, enhancing operational efficiency and patient satisfaction. Expert in administrative coordination and fostering team leadership, significantly improved budget management and streamlined office processes. Skilled in maintaining high levels of confidentiality and customer relations, ensuring a harmonious and productive workplace.
Overview
29
29
years of professional experience
Work History
Office Manager/Sleep Clinic Coordinator
4 Seasons Dental
10.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Monitored billing operations ensuring accuracy while also working closely with insurance providers to resolve any discrepancies or denial of claims.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Promoted continuous improvement by regularly evaluating processes, gathering feedback from staff, making recommendations for changes as necessary.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed strong relationships with referring physicians to encourage ongoing collaboration in treating sleep disorder patients.
- Supported the onboarding process for new employees through comprehensive training on clinic protocols, systems, and tools.
- Oversaw maintenance and calibration of sleep study equipment, resulting in reliable data collection and accurate diagnoses for patients.
- Ensured compliance with industry standards and government regulations through regular audits of clinic documentation and practices.
- Enhanced patient satisfaction by effectively coordinating sleep clinic appointments and follow-up visits.
- Coordinated community outreach events aimed at promoting awareness about the importance of healthy sleep habits and available treatments for common disorders.
- Implemented new policies and educated staff on changes.
Office Manager/Sleep Clinic Coordinator
Broadway Family Dental Care
03.1996 - 10.2023
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Established team priorities, maintained schedules and monitored performance.
- Managed the sleep department and coordinated care with the sleep center and physicians.
Education
Associate of Science - Dental Assisting
Blue Mountain Community College
Pendleton, OR05.1991
Skills
- Office management
- Organizational skills
- Customer relations
- Administrative support
- Staff management
- Staff training
- Financial accounting
- Report preparation
- Office management software
- Teamwork and collaboration
Timeline
Office Manager/Sleep Clinic Coordinator
4 Seasons Dental
10.2023 - Current
Office Manager/Sleep Clinic Coordinator
Broadway Family Dental Care
03.1996 - 10.2023
Associate of Science - Dental Assisting
Blue Mountain Community College
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