Jackie Stipe
Akron
Summary
Results-oriented Team Leader with expertise in operational management and complaint resolution. Skilled in employee training and project management, driving improvements in customer satisfaction and team productivity. Committed to fostering a motivated work environment and ensuring compliance with company standards through effective issue resolution and quality assurance initiatives.
Overview
17
17
years of professional experience
Work History
Team Leader
Circle K
Akron
01.2020 - 01.2023
- Led team in daily operations and ensured compliance with company policies.
- Trained new employees on customer service standards and operational procedures.
- Oversaw cash handling procedures and maintained accurate financial records.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Collaborated with management to develop promotional strategies for sales growth.
- Offered training and support to keep team members motivated and working toward objectives.
Car Detailer
Alexanders
Akron
01.2017 - 01.2019
- Cleaned and polished vehicles to maintain high standards of appearance.
- Managed supplies and equipment for efficient detailing processes.
- Inspected vehicles for damage or issues before detailing commencement.
- Maintained organized workspaces to promote safety and efficiency.
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
Kitchen Staff Member
Stake N Shake
Akron
01.2014 - 01.2016
- Assisted with inventory management and restocking supplies as needed.
- Collaborated with team members to ensure smooth kitchen operations.
- Provided exceptional customer service during busy dining hours.
- Trained new staff on kitchen procedures and safety protocols.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Maintained cleanliness of work areas throughout shift.
- Performed other related duties as assigned by supervisor.
Manager
Dollar General Market
Akron
01.2009 - 01.2014
- Managed daily operations to ensure store efficiency and customer satisfaction.
- Oversaw inventory management and restocked products to maintain optimal levels.
- Implemented promotional displays to enhance product visibility and customer engagement.
- Collaborated with suppliers to order merchandise and manage supply chain logistics.
- Coached, mentored and trained team members in order to improve their job performance.
Customer Service Representative
Teleperformance
Akron
01.2006 - 01.2008
- Resolved customer complaints efficiently, ensuring satisfaction with service provided.
- Assisted customers with inquiries and product information via phone and chat.
- Educated customers on product features, promotions, and troubleshooting steps effectively.
- Handled high-volume calls while maintaining composure and professionalism throughout interactions.
- Maintained knowledge of company policies and procedures to provide accurate assistance.
- Documented customer interactions accurately in internal systems for future reference.
Education
High School Diploma -
East High School
Akron, OH06-2003
Skills
- Team leadership
- Team supervision
- Motivational leadership
- Employee training
- Coaching and mentoring
- Ops management
- Budget management
- Workflow management
- Customer service standards
- Complaint resolution
- Problem solving
Timeline
Team Leader
Circle K
01.2020 - 01.2023
Car Detailer
Alexanders
01.2017 - 01.2019
Kitchen Staff Member
Stake N Shake
01.2014 - 01.2016
Manager
Dollar General Market
01.2009 - 01.2014
Customer Service Representative
Teleperformance
01.2006 - 01.2008
High School Diploma -
East High School