Jackie Stoner-Johnson
Glen Burnie,MD
Summary
Accomplished Store Manager with a proven track record at Dollar Tree, enhancing store operations and customer satisfaction through expert problem-solving and exceptional customer service management. Skilled in training and mentoring, I led teams to exceed sales goals by fostering a collaborative work environment. My strategic approach to inventory and team leadership significantly improved operational efficiency and customer relations.
Overview
12
12
years of professional experience
Work History
Store Manager
Dollar Tree
Glen Burnie, MD
08.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Customer Service Supervisor
Foodlion Grocery Store
Glen Burnie, MD
04.2020 - 05.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Assistant Manager
AACPS/Cab Connection
Glen Burnie, MD
03.2012 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Medical Assistant - Medical Assisting
Medix School West
Baltimore, MD10.2008
GED -
Glen Burnie Senior High
Glen Burnie, MD06.2007
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
Timeline
Store Manager
Dollar Tree
08.2021 - Current
Customer Service Supervisor
Foodlion Grocery Store
04.2020 - 05.2021
Assistant Manager
AACPS/Cab Connection
03.2012 - 03.2020
Medical Assistant - Medical Assisting
Medix School West
GED -
Glen Burnie Senior High