Jackie Valois Garcia
China Grove,NC
Summary
Committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced banking environments. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Informed in handling data entry and technology and upholding company standards and compliance requirements for operations.
Overview
4
4
years of professional experience
Work History
Secretary
Unique Glass Solutions Inc.
China Grove, NC
02.2021 - Current
- Achieved 100% office efficiency by keeping office equipment functional and supplies well-stocked, resulting in a 20% increase in overall productivity.
- Assisted bookkeeper in maintaining accounts receivable and payable.
- Managed clerical duties, including email responses and phone inquiries.
- Transfers financial records and manages organization of company documents.
- Greeted visitors and directed to appropriate location or person.
Real Estate Broker
Keller Williams Premier Realty
02.2022 - 01.2023
- Answered phone calls and emails from potential and existing customers.
- Engaged in 20+ progress meetings and 50+ cold call sessions to develop lead generation skills, contributing to an increase in successful leads.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted in maintaining valuation documents to meet compliance regulations.
- Initiated outreach to 50+ lapsed clients, leading to a 20% increase in reengaged clients and renewed business opportunities.
- Conducted physical tours of properties for interested buyers.
Sales Floor Manager
Goodwill
Salisbury, NC
09.2020 - 01.2021
- Responded to questions from customers after presenting key details about company's products and services and maintained a customer retention rate of 90%.
- Assisted with training, development, and mentoring of sales employees.
- Processed payments and maintained accurate drawers to meet financial targets.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Lead Manager
Dollar General
China Grove, NC
02.2020 - 09.2020
- Greeted customers, clarified needs and identified solutions to close sales.
- Created and maintained sales environment to support business objectives.
- Reinforced rules to promote superior employee performance.
- Maintained precise documentation of receipts, employee hours, and inventory movement, ensuring 100% data accuracy.
- Delegated work to staff, setting priorities and goals.
Education
Real Estate Pre-licensing Course
Superior School of Real Estate
Charlotte, NC04.2021
High School Diploma -
Jesse C. Carson High School
China Grove, NCSkills
- Sensitive material handling
- Calendar management
- Group and Individual Instruction
- Friendly demeanor
- Recordkeeping and Documentation
- Payment collection
- Honest and ethical
- Customer management
- Collaboration skills
- Event coordination
- Database entry
- Meeting planning
- Electronic Document Preparation
- Task Prioritization
Timeline
Real Estate Broker
Keller Williams Premier Realty
02.2022 - 01.2023
Secretary
Unique Glass Solutions Inc.
02.2021 - Current
Sales Floor Manager
Goodwill
09.2020 - 01.2021
Sales Lead Manager
Dollar General
02.2020 - 09.2020
Real Estate Pre-licensing Course
Superior School of Real Estate
High School Diploma -
Jesse C. Carson High School
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