Jackie Villanueva
Farmingville
Summary
Customer-focused and dedicated professional with over 10 years of experience in customer service, sales, and administrative coordination across various industries.
Overview
10
10
years of professional experience
Work History
Freelance Sales
Krazy Larry Pants INC
01.2018 - Current
- Develop and execute promotional campaigns across multiple channels, including social media, email marketing, and cold calling, driving measurable sales growth and expanding market reach.
- Conduct thorough market research to analyze industry competition, evaluating competitors’ products, pricing strategies, and overall performance.
- Schedule and coordinate appointments for potential and existing clients to foster strong business relationships.
- Boost brand visibility and engagement at NY Trade Shows through tailored garment presentations and sales strategies, increasing booth traffic at Coterie and Moda at Javits Center.
- Deliver exceptional after-sales service by proactively reaching out to customers, ensuring satisfaction with company products and addressing any concerns.
Customer Service Representative
Panakeia, LLC
01.2025 - 05.2025
- Effectively communicate with customers to address inquiries and resolve issues.
- Handle customer questions and complaints, escalating complex concerns to the appropriate specialist or team when necessary.
- Take proactive steps to resolve customer problems and ensure satisfaction.
- Maintain accurate customer accounts and detailed records of interactions, including inquiries, complaints, and feedback.
- Analyze customer feedback to enhance service quality and improve overall customer experience.
- Ensure precise and timely data entry into the system to maintain accuracy and efficiency.
- Uphold professional phone etiquette in all interactions, fostering positive customer experience.
Remote Customer Relationship Specialist
ZyDoc Medical Transcription
02.2022 - 09.2023
- Resolved complex access and functionality issues for clients across mobile apps and web interfaces, ensuring a seamless user experience.
- Strengthened interdepartmental collaboration by supporting billing and technical teams while collecting valuable client feedback to shape marketing strategies.
- Led onboarding and training initiatives for new clients on the ZyDoc platform, significantly enhancing user proficiency and engagement.
- Revamped the monthly billing process, reducing accounts receivable delays through proactive resolution of overdue payments.
- Managed the Maryland School Safety account, coordinating internal and external teams to ensure timely transcription and translation of video meeting files for successful delivery.
Remote Account Manager
Croker Fire Drill Corporation
10.2018 - 02.2022
- Develop and update Fire Safety and Emergency Action Plan documents to ensure compliance and readiness.
- Collaborate with Field Representatives to enhance customer experience and provide seamless service.
- Maintain strong relationships with current clients by delivering exceptional service and ensuring satisfaction.
- Request necessary information and documentation from clients to address outstanding deficiencies and code compliance.
- Assist clients with resolving violations efficiently and effectively.
- Ensure the timely completion of all deliverables, maintaining high standards of accuracy and professionalism.
- Provide tailored, client-focused solutions that align with customer needs and expectations.
- Compose and produce clear, professional business correspondence to support client interactions and operations.
SEO, Sales, and Marketing Administrative
Active Web Group
04.2016 - 09.2018
- Conducted in-depth SEO audits using tools such as AWR Cloud, Google Analytics, Majestic, and SEMrush, leveraging site crawls to optimize digital strategies for both new prospects and existing clients.
- Compiled detailed reports for monthly SEO meetings, managing all aspects of documentation, including conference calls, meeting minutes, and confidential materials.
- Oversaw CRM database management, tracking sales leads and client interactions while facilitating seamless communication through organized conference calls for managers and sales teams.
- Enhanced organizational efficiency by developing and refining proposals, contracts, and Statements of Work, streamlining project initiation and client engagement processes.
- Strengthening sales and marketing strategies by generating comprehensive reports on sales goals, time management, and customer goal analysis, delivering actionable insights that drove departmental success.
Education
Associate degree - liberal arts
Queensborough College
Queens, NYSkills
- Microsoft applications expertise Data analytics tools Project tracking systems CRM solutions knowledge QuickBooks familiarity Typing speed of 40 WPM
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Panakeia, LLC
01.2025 - 05.2025
Remote Customer Relationship Specialist
ZyDoc Medical Transcription
02.2022 - 09.2023
Remote Account Manager
Croker Fire Drill Corporation
10.2018 - 02.2022
Freelance Sales
Krazy Larry Pants INC
01.2018 - Current
SEO, Sales, and Marketing Administrative
Active Web Group
04.2016 - 09.2018
Associate degree - liberal arts
Queensborough College