Jackie Wallace
Rochester,NY
Summary
Personable and empathetic with deep understanding of mental health challenges, aiming to provide meaningful support. Well-versed in active listening and crisis intervention, ensuring effective communication and problem-solving. Dedicated to fostering supportive environment to empower individuals on their recovery journeys.
Developed skills in collaborative and supportive environment, focused on mental health and peer support. Effective in building trust and fostering open communication, while navigating complex emotional situations. Seeking to transition into new field, leveraging skills in empathy and conflict resolution to make meaningful impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Peer Specialist
Baden Street Counseling Center
Rochester, NY
07.2024 - Current
- Strengthened relationships with community partners through regular outreach efforts fostering collaboration opportunities for program enhancement initiatives.
- Increased awareness of available community resources among clients through regular presentations at local events or hosting informational booths during resource fairs.
- Empowered clients to make informed decisions about their care by providing education on available resources and wellness strategies.
- Connected clients with available resources to further treatment goals
- Maintained professional ethical standards by adhering to guidelines set forth by the Certified Peer Specialist Code of Conduct and respecting client confidentiality at all times.
- Used skills such as modeling, education, and implantation to teach daily living and coping skills.
- Promoted a positive recovery culture within the organization by serving as a role model for hope, resilience, and selfdetermination.
- Established trust-based relationships with clients using shared lived experience as a foundation for meaningful connections.
CRPA Certified Recovery Peer Advocate
Huther Doyle Memorial Institute
Rochester, NY
02.2019 - 01.2020
- Created a safe space where clients felt comfortable discussing personal challenges without fear of judgment or stigma.
- Maintained accurate documentation of client interactions, allowing for seamless coordination with other team members.
- Supported successful community reintegration efforts for individuals transitioning from institutional settings.
Education
Associate of Science - Human Services
Monroe Community College
Rochester, NY09-2018
Associate of Arts - Liberal Arts
Monroe Community College
Rochester, NY09-2016
Skills
- Trauma experience
- Mental health awareness
- Self-care techniques
- Emotional regulation
- Relapse prevention
- Motivational interviewing
- Resource linkage
- Recovery planning
- Behavior modeling
- Substance abuse support
Certification
Alcoholism & Substance Abuse Providers of NY
Certified Recovery Peer Advocate
- NCPS - National Certified Peer Specialist
Timeline
Certified Peer Specialist
Baden Street Counseling Center
07.2024 - Current
CRPA Certified Recovery Peer Advocate
Huther Doyle Memorial Institute
02.2019 - 01.2020
Associate of Science - Human Services
Monroe Community College
Associate of Arts - Liberal Arts
Monroe Community College