Jackie Webster
Seffner,FL
Summary
Friendly and Engaging Cashier possessing first-rate customer service and multitasking skills. Bringing 10+ years of hands-on experience receiving and disbursing money in financial institutions. Focused on exceeding expectations and building customer loyalty.
Overview
11
11
years of professional experience
Work History
Member Engagement Specialist
Healthmap Solutions
Tampa, FL
08.2022 - Current
- Answer incoming calls to access member account information for HIPAA verification
- Work closely with Care Navigators (RN) and Care Coordinators (CC) to achieve team goals
- Meets monthly key performance goals including quality and productivity
- Adhere to all company policies and procedures5
Scheduling Coordinator
Ready Responders
New Orleans, LA
06.2021 - 08.2022
- Schedule/reschedule patient appointments to meet individual needs
- Meet Sales and revenue goals through cold calling and customer rewards program by booking appointments
- Allow co-workers to access my live calls for training purposes
- Use Track Via & Zendesk software to document9 customer inquires and interactions and update customer accounts
Customer Service Representative
24/7 Intouch
Clearwater, FL
11.2017 - 01.2018
- Answered inbound calls to speak with customers regarding orders
- Maintained predictable and consistent attendance
- Maintained and updated customers information as necessary
General Manager
Carl's Jr
Colorado Springs, CO
08.2013 - 04.2015
- Managed timekeeping, including completion of proper paperwork for new hires and terminations
- Oversaw customer-facing personnel to maintain staffing and minimize overtime
- Identified problem situations and worked to resolve incidents to the satisfaction of involved parties
- Coordinated employee schedules and assigned shifts
Education
Associate of Arts - Medical Administrative Assistant
Everest College - Colorado Springs1
Colorado Springs, CO05-2009
Skills
- 15years of customer service skills
- 10 years of cash handling
- Inventory management
- Management of fast food, hiring and scheduling
- Management of fast food, hiring and scheduling3
Timeline
Member Engagement Specialist
Healthmap Solutions
08.2022 - Current
Scheduling Coordinator
Ready Responders
06.2021 - 08.2022
Customer Service Representative
24/7 Intouch
11.2017 - 01.2018
General Manager
Carl's Jr
08.2013 - 04.2015
Associate of Arts - Medical Administrative Assistant
Everest College - Colorado Springs1