Hi, I’m
JACKIE Ingram
Mangement
Gautier,MS
Summary
Motivated sales professional with history of taking on leadership roles in competitive environments. Skilled networker offering remarkable interpersonal and communication skills. Known for excellent salesmanship and dedication to increasing profits. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
years of professional experience
1
Certification
Work History
Jack's
District Operations Manager
10.2023 - Current
Job overview
- Reduced operational costs through effective budget management and resource allocation.
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
- Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.
- Enhanced employee productivity by providing training, guidance, and performance evaluations.
- Developed strategic plans for the district to achieve short-term and long-term goals.
- Optimized supply chain management for improved inventory control and reduced waste.
- Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
Jack's
1st Assistant Manager
06.2023 - 10.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Krispy Kreme Donuts
General Manager
02.2019 - 06.2023
Job overview
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sitel Call Center
Sales Consultant
05.2018 - 10.2020
Job overview
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Golden Nugget Casino
Slot Dual Rate Supervisor
04.2015 - 05.2018
Job overview
- Responded to patron questions about functions of slot machines and explained how to use devices.
- Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
- Listened effectively and used issue resolution skills to efficiently handle all guest complaints and promote brand loyalty.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved minor technical problems with gaming machines.
- Monitored staffing levels to provide adequate coverage for guest services.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Monitored patrons for signs of compulsive gambling.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Reset and refilled machines following major payouts.
Treasure Bay Casino Biloxi
Food and Beverage Supervisor
07.2003 - 09.2011
Job overview
- Worked with qualified chef to diversify menu with new offerings.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Education
Louisville High School, Louisville, MS
High School Diploma
05.1997
Mississippi State University, Starkville, MS
Bachelor of Arts from Marketing
05.2002
Skills
- Product and service knowledge
- Account servicing
- Network development
- Lead prospecting
- Leadership
- Strategic Planning
- Staff Training
- Records management
- Time Management
- Customer Relations
- Money Handling
- Managing Multiple Priorities
- Recruiting and Interviewing
Certification
- Servsafe Certified
- Licensed Insurance Producer
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
District Operations Manager
Jack's
10.2023 - Current
1st Assistant Manager
Jack's
06.2023 - 10.2023
General Manager
Krispy Kreme Donuts
02.2019 - 06.2023
Sales Consultant
Sitel Call Center
05.2018 - 10.2020
Slot Dual Rate Supervisor
Golden Nugget Casino
04.2015 - 05.2018
Food and Beverage Supervisor
Treasure Bay Casino Biloxi
07.2003 - 09.2011
Louisville High School
High School Diploma
Mississippi State University
Bachelor of Arts from Marketing
- Servsafe Certified
- Licensed Insurance Producer
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