Nicole Havis
Fairfield,AL
Summary
Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
16
16
years of professional experience
Work History
Shift Manager
Jack's
08.2023 - 04.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
In Home Caregiver
Visiting Angels Home Care
01.2020 - 06.2023
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Improved client well-being by providing personalized and compassionate in-home care services.
Server
City Club of Birmingham
11.2015 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dietary Aide
Barfield Health Care
01.2012 - 10.2015
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
Dietary Specialist
Lagrange Nursing & Rehab
01.2008 - 12.2011
- Served meals to residents in accordance with established schedules and dietary procedures.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Education
Health Science Certification - Medical Billing Specialist
Ultimate Medical Academy - Tampa
Tampa, FL10.2018
Skills
Cooking
Cleaning and sanitizing
Transportation Services
First aid and safety
Data Entry
Customer Service
Time Management
Multitasking and Organization
Attention to Detail
Problem-Solving
Food handling safety
Sanitation Practices
Timeline
Shift Manager
Jack's
08.2023 - 04.2024
In Home Caregiver
Visiting Angels Home Care
01.2020 - 06.2023
Server
City Club of Birmingham
11.2015 - 12.2019
Dietary Aide
Barfield Health Care
01.2012 - 10.2015
Dietary Specialist
Lagrange Nursing & Rehab
01.2008 - 12.2011
Health Science Certification - Medical Billing Specialist
Ultimate Medical Academy - Tampa
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