Jack Kapulsky
Freehold,United States
Overview
5
5
years of professional experience
Work History
Workforce Learning Specialist
MDS (Micro-Data Systems)
06.2023 - Current
- Developing training materials and objectives
- Conducting personalized 1-on-1 training sessions
- Maintaining training records and progress data
- Supplying team members with constructive feedback after each shadowing session
- Ensure proper use of equipment and sensitive security information
Customer Service Team Lead
MDS (Micro-Data Systems)
02.2023 - Current
- Monitoring team member requests for assistance in the chat while on shift
- Delivering superior support when handling customer inquiries and complaints in a timely manner
- Ensuring that all client process and procedures have been implemented, understood, and followed
Customer Service Representative
MDS (Micro-Data Systems)
05.2022 - 02.2023
- Provided real-time phone, chat, and email assistance for law school candidates, addressing their inquiries and tackling technical issues while maintaining high first-contact resolution and courtesy metrics.
- Reduced response times for client issues through effective prioritization and task management.
- Increased support quality with thorough troubleshooting and problem-solving techniques.
Customer Service Associate
Amazon
06.2021 - 05.2022
- Troubleshooted and resolved customer inquiries for Amazon services and products such as Fire, Kindle, Echo, as well as third party Alexa-enabled devices
- Forwarded and escalated inquiries to relevant individuals and departments
- Contacted customers to give them accurate feedback on the progress of their inquiries
- Maintained confidentiality of information
- Oversaw process improvement as Kaizen Team Representative
Warehouse Team Member
Amazon
10.2020 - 06.2021
- Processed, packaged, and loaded orders for shipment
- Organized and maintained product inventory
- Audited package stacks for misscans
- Performed temperature checks
Business Development Specialist
Ray Catena Lexus of Freehold
05.2019 - 05.2020
- Performed outbound calls, emails, and texts
- Educated prospective buyers on Lexus reliability and cost-effectiveness compared with other brands
- Ensured customer satisfaction and quality of service
Sales Specialist
Hyundai Motor America
11.2018 - 01.2019
- Contacted new and existing customers to discuss how their needs could be met with new or used vehicles
- Negotiated prices, terms of sales, and service agreements
- Worked on all aspects of the sales process from sourcing and prepping vehicles
Education
Bachelor's Degree - Recorded Music
New York University
05.2017
Rutgers University
05.2014
Timeline
Workforce Learning Specialist
MDS (Micro-Data Systems)
06.2023 - Current
Customer Service Team Lead
MDS (Micro-Data Systems)
02.2023 - Current
Customer Service Representative
MDS (Micro-Data Systems)
05.2022 - 02.2023
Customer Service Associate
Amazon
06.2021 - 05.2022
Warehouse Team Member
Amazon
10.2020 - 06.2021
Business Development Specialist
Ray Catena Lexus of Freehold
05.2019 - 05.2020
Sales Specialist
Hyundai Motor America
11.2018 - 01.2019
Bachelor's Degree - Recorded Music
New York University
Rutgers University
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