Shonte’ Smith
Cleveland Heights
Summary
Administrative support professional with a focus on enhancing productivity through exceptional organizational skills and effective communication. Proven ability to coordinate events, manage data, and support program operations within fast-paced environments, ensuring quality and efficiency in all tasks.
Overview
30
30
years of professional experience
Work History
Administrative Assistant II (Professional Learning and Workforce Development)
Educational Service Center of Northeast Ohio
08.2024 - 12.2025
- Provided comprehensive administrative and organizational support for the Educational Service Center (ESC) by coordinating communications, events, and program operations.
- Responsibilities include planning and developing the ESC Connection newsletter and other publications, assisting with website updates, and supporting Gifted and Talented Coordinators, county board activities, and ESC board policies.
- The role involves organizing workshops, meetings, and events—including registrations, scheduling, logistics, and room setup—while collaborating with directors of Professional Development, School Improvement, and Special Education.
- Additional duties include managing data in systems such as STARS and other program databases, maintaining records and filing systems, ordering supplies, processing invoices, and assisting with budget tracking.
- The position also supports office operations by answering calls, greeting visitors, handling correspondence and mail, maintaining calendars and program materials, and responding to inquiries.
- Emphasis is placed on strong organizational skills, effective communication, teamwork, confidentiality, accurate data management, and supporting initiatives that enhance productivity and advance district goals.
Administrative Assistant II (State Support Team 3)
Educational Service Center of Northeast Ohio
01.2022 - 08.2024
- Provided administrative support to the Director, Assistant Director, and State Support Team consultants by coordinating registrations for conferences, trainings, and meetings and offering both in-person and virtual assistance.
- Responsibilities included creating internal and external communications for the department, maintaining and updating the State Support Team website, and registering individuals and teams for events through online systems such as OH|ID, OCCRRA, and STARS.
- The role also involved using web-based tools—including Google Docs, Padlet, Canvas, Constant Contact, and Zoom—to support staff operations and ensure effective communication and coordination of department activities.
Administrative Assistant II
Shaker Heights City Schools
08.2017 - 01.2022
- Provided administrative support in the school office by assisting with a variety of clerical duties, including answering phones, greeting and directing visitors, supporting teachers, students and families, in addition to assisting the administrative secretary and principal with daily office operations.
Clerical Substitute
Shaker Heights City Schools
01.2014 - 08.2017
- Provided clerical support to various departments and schools within the Shaker Heights School District.
Outreach Coordinator (DA 2 – Molecular Biology and Microbiology)
Case Western Reserve University
03.2014 - 08.2014
- Provided administrative and operational support to the Center for AIDS Research (CFAR) Director, Coordinator, and Finance Manager by assisting with daily center activities and preparing reports for the NIH and outreach programs.
- Responsibilities included supporting grant applications, non-competing renewals, and annual report preparation; coordinating with collaborators to obtain support materials, budgets, and progress reports; and compiling documentation for subawards, proposals, and reports.
- The role also involved coordinating major events such as the annual CFAR conference, retreats, and guest speaker series by arranging venues, catering, travel, and accommodations.
- Additionally, maintained the CFAR membership database, processed membership applications, and coordinated the Minority HIV Research Training Program (MHRTP) by managing application cycles, maintaining applicant records, and assisting with trainee onboarding, including housing and transportation arrangements.
Recruitment Coordinator (DA 2 – Clinical Hypertension Program)
Case Western Reserve University
11.2011 - 10.2013
- Provided administrative and research support under the direction of the Program Manager by assisting with a variety of departmental and research-related duties.
- Responsibilities included preparing Institutional Review Board (IRB) documents such as amendments, continuing reviews, and new protocol submissions; supporting recruitment activities across multiple medical centers by preparing study documents, entering data, and extracting relevant information; and coordinating mass mailing campaigns for study recruitment.
- Additional tasks included preparing PowerPoint presentations and enrollment metric reports, managing databases used for de-identifying medical records and tracking clinical trial events, initiating and following up on routine correspondence, assisting with procurement and meeting preparation, and performing general office support tasks as needed.
Administrative Assistant
Fairfax Renaissance Development Corporation
08.2007 - 11.2011
- Provided high-level administrative support to the Executive Director, Assistant Executive Director, and Economic Development Director of a nonprofit community development corporation focused on community revitalization.
- Responsibilities included managing a multi-line phone system, assisting with registration and billing processes, coordinating events and programs, and preparing reports.
- Utilized various technology systems to communicate effectively with diverse community groups, professionals, and individuals.
- Also supervised an annual Earned Income Credit tax clinic, which involved obtaining IRS certification, preparing tax returns, recruiting volunteers, scheduling appointments, and conducting quality reviews.
- Additional duties included managing office supply inventory, processing requisitions, and maintaining related statistics.
- A nonprofit community development corporation focused on community revitalization.
Administrative Associate
PS Executive Centers, Inc.
11.2006 - 08.2007
- Provided administrative support to multiple clients and their customers in a diverse, multicultural office environment while managing daily office operations.
- Responsibilities included assisting clients, customers, and the center manager, coordinating with various departments to plan meetings and prepare welcome packages for new clients, and building strong professional relationships to support organizational goals.
- Trusted to manage the office in the supervisor’s absence, the role also involved responding to information requests, screening and transferring calls, and preparing official correspondence in a timely and professional manner.
Library Assistant
Noble Neighborhood Branch of Heights Libraries
10.1995 - 11.2006
- Provided customer service and administrative support to library patrons and staff by assisting with daily operations and ensuring efficient library services.
- Responsibilities included maintaining and ordering office and library supply inventories, supporting the Technical Services Department in processing new materials for reference and circulation, and assisting librarians with program planning and registration.
- Additional duties included performing basic accounting tasks, providing secretarial support to library staff, and managing the checkout, return, and reservation of library materials for patrons.
Customer Care Representative
JP Morgan Chase
08.2003 - 06.2004
- Provided customer service and account information to primary and secondary mortgage customers in call center setting.
Assistant Coordinator of the Cleveland Heights Childcare Program
City of Cleveland Heights
09.1999 - 08.2002
- Provided assistance to the coordinator and other staff members while maintaining attendance, registration, and billing records.
Education
English Literature
Cleveland State University
01-2002
Skills
- Executive support and administrative tasks
- Schedule and travel management
- Research and reporting
- Information management and marketing support
- Process efficiency improvement
- Redundancy reduction and task prioritization
- Goal identification and issue resolution
- Adaptability in fast-paced environments
- Microsoft Office Suite and Google Workspace proficiency
- Canva design skills
- Typing speed
Timeline
Administrative Assistant II (Professional Learning and Workforce Development)
Educational Service Center of Northeast Ohio
08.2024 - 12.2025
Administrative Assistant II (State Support Team 3)
Educational Service Center of Northeast Ohio
01.2022 - 08.2024
Administrative Assistant II
Shaker Heights City Schools
08.2017 - 01.2022
Outreach Coordinator (DA 2 – Molecular Biology and Microbiology)
Case Western Reserve University
03.2014 - 08.2014
Clerical Substitute
Shaker Heights City Schools
01.2014 - 08.2017
Recruitment Coordinator (DA 2 – Clinical Hypertension Program)
Case Western Reserve University
11.2011 - 10.2013
Administrative Assistant
Fairfax Renaissance Development Corporation
08.2007 - 11.2011
Administrative Associate
PS Executive Centers, Inc.
11.2006 - 08.2007
Customer Care Representative
JP Morgan Chase
08.2003 - 06.2004
Assistant Coordinator of the Cleveland Heights Childcare Program
City of Cleveland Heights
09.1999 - 08.2002
Library Assistant
Noble Neighborhood Branch of Heights Libraries
10.1995 - 11.2006
English Literature
Cleveland State University