Jackline Maase
Peabody,MA
Summary
Dynamic Agency Manager at Prudential Assurance with a proven track record in driving client satisfaction and retention. Skilled in sales management and team leadership, I optimized agent productivity and implemented successful strategies that significantly expanded the client portfolio. Committed to fostering collaboration and enhancing team performance through targeted coaching.
Overview
9
9
years of professional experience
Work History
Agency Manager
Prudential Assurance
08.2021 - 11.2024
- Established clear performance metrics for the team, providing regular feedback and coaching to drive continuous improvement.
- Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
- Optimized resource allocation by monitoring agent productivity levels and adjusting staffing as needed for maximum efficiency.
- Analyzed sales data to identify trends and areas for improvement, leading to the implementation of successful action plans.
Agency Supervisor
Prudential Assurance
08.2018 - 07.2021
- Provided strategic direction for account management teams to achieve long-term growth goals successfully.
- Initiated new client acquisition strategies, leading to a significant increase in the agency''s client portfolio.
- Mentored junior agents to improve their skills and performance within the agency.
- Developed strong relationships with clients, resulting in increased satisfaction and repeat business.
Agency Teamleader
Prudential Assurance
08.2017 - 08.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Insurance Agent
Prudential assurance
10.2015 - 08.2017
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.
- Developed referral program that increased client base through satisfied customer recommendations.
Education
Bachelor - Public Administration
06.2011
Skills
- Teamwork and collaboration
- Customer service
- Time management
- Team leadership
- Verbal and written communication
- Sales management
Timeline
Agency Manager - Prudential Assurance
08.2021 - 11.2024
Agency Supervisor - Prudential Assurance
08.2018 - 07.2021
Agency Teamleader - Prudential Assurance
08.2017 - 08.2018
Insurance Agent - Prudential assurance
10.2015 - 08.2017
Uganda Christian University - Bachelor , Public Administration
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