Jackline Mwangi
New York
Summary
Detail-oriented hospitality professional with extensive experience in high-end dining. Recognized for exceptional service delivery, menu expertise, and the ability to manage guest inquiries with professionalism and care.
Overview
13
13
years of professional experience
Work History
Head Waiter
Celebrity Cruises
Miami
02.2024 - 02.2025
- Coordinated dining room activities with kitchen staff for smooth operations.
- Assisted in training new waitstaff on service protocols and menu details.
- Managed guest reservations and seating arrangements efficiently.
- Communicated menu specials and promotions to enhance guest experience.
- Ensured cleanliness and organization of dining area throughout shifts.
- Handled guest inquiries and concerns with professionalism and care.
waitress
Celebrity Cruises
Miami
01.2016 - 01.2018
- Took orders and communicated effectively with kitchen staff for timely meal preparation.
- Collaborated with team members to ensure efficient table turnover and guest satisfaction.
- Served food and beverages promptly to maintain high service standards during dining hours.
- Managed guest inquiries and resolved issues to create a welcoming environment onboard.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Developed positive relationships with regular customers through friendly conversation.
waitress
Royal family of Qatar
Qatar
02.2013 - 02.2015
- Ensured the Royal family receives exceptional service during all meals and family events.
- Anticipated the needs of the Royal family, providing attentive service without intrusion.
- Maintained confidentiality and discretion while working for the royal family.
- Assisted with the planning and coordination of events hosted by the royal family.
Waitress
Sarova Stanely Hotel
Kenya
12.2011 - 08.2012
- Provided exceptional customer service in a high-end hotel dining environment.
- Assisted with menu recommendations and answered guest inquiries promptly.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Processed guest payments accurately using point-of-sale systems.
- Trained new waitstaff on service standards and hotel protocols effectively.
- Assisted other wait staff members in times of heavy customer traffic.
Education
Tourism And Hospitality
Nairobi Aviation College
Kenya11-2011
High School Diploma -
Menengai High School
Kenya11-2008
Skills
- Customer service
- Menu knowledge
- Point-of-sale operation
- Reservation management
- Event coordination
- Team collaboration
Timeline
Head Waiter
Celebrity Cruises
02.2024 - 02.2025
waitress
Celebrity Cruises
01.2016 - 01.2018
waitress
Royal family of Qatar
02.2013 - 02.2015
Waitress
Sarova Stanely Hotel
12.2011 - 08.2012
Tourism And Hospitality
Nairobi Aviation College
High School Diploma -
Menengai High School