Jacklyn Kelly
Highland Falls,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Food and Beverage Waitress
Golfzon Social
Palisades, NY
10.2023 - Current
- Cleared away dirty dishes from tables after each course was finished.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Greeted guests and answered questions about menu items.
- Checked with customers to ensure that they were enjoying their meals.
- Stocked server areas with supplies before, during and after shifts.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Seasonal Waitress/ Food and Drink Server
Tallman Beach and Pool Club
Sparkill, NY
07.2023 - Current
- Developed positive relationships with regular customers through friendly conversation.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Took orders for food and drinks and delivered them to guests.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Took orders from patrons accurately and efficiently.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Front Desk/ Hotel Reservations Agent
The Abbey Inn & Spa
Peekskill, NY
07.2023 - 04.2024
- Managed online reservations through booking websites such as Expedia or Hotels.com.
- Ensured that all necessary paperwork was completed accurately prior to guest arrival.
- Canceled or modified existing reservations as requested by customers while ensuring accuracy of changes in reservation system database.
- Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
- Answered incoming calls to book hotel rooms, made reservations and provided information regarding amenities, rates and availability.
- Provided customer service over the phone by responding to inquiries about hotel services, local attractions and directions.
Front Desk/Hotel Reservations Agent
The Historic Thayer Hotel
West Point, NY
01.2022 - 03.2023
- Set up room blocks using group rooming lists to track and manage block room reservations.
- Coordinated with sales team to manage group bookings.
- Arranged special accommodations for guests to enhance visitor experiences.
- Responded promptly to emails from customers inquiring about availability or rates for specific dates.
- Assisted guests with any problems or complaints they may have had during their stay at the hotel.
- Assisted guests at check-in, providing information on various services within hotel.
Education
James I O'neill High School
Highland Falls, NY06-2023
Skills
- Critical thinking and problem solving
- Leadership experience and communication skills
- Organizational skills
- Hard work ethic and dedication
Timeline
Food and Beverage Waitress
Golfzon Social
10.2023 - Current
Seasonal Waitress/ Food and Drink Server
Tallman Beach and Pool Club
07.2023 - Current
Front Desk/ Hotel Reservations Agent
The Abbey Inn & Spa
07.2023 - 04.2024
Front Desk/Hotel Reservations Agent
The Historic Thayer Hotel
01.2022 - 03.2023
James I O'neill High School
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