Jacklyn Lopez
Mission,TX
Summary
Accomplished Human Resources Leader with 12 years of experience supporting full‑spectrum HR operations, workforce development, and organizational readiness. Proven track record of strengthening HR departments through effective training, onboarding, performance support, and process optimization. Adept at recruiting high‑quality talent, improving departmental efficiency, and ensuring compliance across complex, fast‑paced environments. Recognized for exceptional communication, organizational skills, and the ability to collaborate across teams while also working independently with strong business acumen and sound judgment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HR Manager /Senior Executive Administrative Assist
United States Army
Columbia, SC
11.2024 - 04.2025
- Managed division‑level HR operations for a large workforce, ensuring 100% accuracy in personnel actions, accountability, and full regulatory compliance.
- Coordinated onboarding processes and managed personnel documentation, ensuring full regulatory compliance and a smooth integration experience for new employees.
- Maintained confidential employee records across multiple HRIS platforms, ensuring data integrity and secure handling of sensitive information.
- Implemented performance tracking processes and documented evaluations to support employee development and continuous improvement.
- Managed logistics, scheduling, and documentation for executive‑level meetings and events, ensuring, seamless coordination and high‑quality administrative support.
- Advised employees and supervisors on leave policies, timelines, and entitlements, providing clear guidance to ensure compliance, proper documentation, and consistent application of organizational standards.
- Ensured accurate leave coding and timely updates in HRIS systems, coordinating with payroll, benefits, and leadership teams to prevent discrepancies and maintain compliance.
- Led recruitment initiatives, enhancing talent acquisition strategies to meet operational needs.
Senior Human Resources Supervisor/ Personnel Manag
US Army
Fort Jackson, SC
09.2023 - 11.2024
- Supervised daily HR operations, ensuring full compliance with federal, organizational, and policy requirements.
- Trained new employees on standardized procedures, improving documentation accuracy and strengthening overall workforce readiness.
- Coordinated the efficient allocation of resources across multiple departments, strengthening operational effectiveness and supporting overall organizational readiness.
- Conducted employee performance evaluations and maintained accurate, confidential personnel records to support informed decision‑making and effective workforce management.
- Managed departmental budgets and ensured accountability for assets and resources, supporting efficient operations and responsible organizational stewardship.
- Led diversity and inclusion initiatives and implemented fair, consistent hiring practices to support an equitable and inclusive workplace.
- Updated policies and documentation in alignment with regulatory changes to ensure ongoing compliance and organizational readiness.
- Designed and implemented standardized onboarding processes to improve new‑hire integration and streamline overall HR operations.
- Developed and implemented training programs to enhance employee performance and engagement.
Training Operations Manager
US Army
Fort Jackson, SC
04.2022 - 08.2023
- Managed large‑scale training operations for a workforce of 300–800 employees, ensuring accurate planning and execution of mandatory certifications and compliance‑driven training requirements.
- Coordinated resources, facilities, and logistical support for large‑scale training programs and critical skill‑development activities, improving overall training efficiency and organizational readiness.
- Developed long‑range and short‑range training calendars, aligning all training activities with organizational directives and operational priorities.
- Oversaw the development and maintenance of training trackers, readiness reports, and operational dashboards, providing senior leadership with accurate, data‑driven insights for informed decision‑making.
- Conducted quality assurance reviews of training records in HRIS and learning management systems, maintaining 100% accuracy during audits and ensuring full compliance with organizational standards.
- Prepared and delivered briefings, training summaries, and operational updates to senior leadership, identifying risks and recommending corrective actions to support informed decision‑making.
- Streamlined training workflows by updating standard operating procedures and implementing consistent, standardized processes across multiple departments.
- Supervised administrative staff on workflow processes and documentation standards, ensuring consistent compliance with established organizational requirements.
Learning and Development Instructor
United States Army
Fort Jackson, SC
06.2019 - 01.2022
- Instructed and facilitated training for groups of 120–240 learners per cycle, delivering curriculum on performance standards, professional conduct, and physical readiness to support successful program completion.
- Achieved a sustained graduation rate above 95% by delivering structured, high‑quality instruction and providing motivational leadership that strengthened learner engagement, performance, and program completion.
- Developed and implemented training plans that increased learner proficiency by 15–25%, strengthening overall program effectiveness and performance outcomes.
- Coached and supported 20–40 learners each cycle through targeted developmental guidance, strengthening performance and reducing attrition across training programs.
- Adapted instructional content to meet diverse learning styles, increasing learner engagement by 30% and strengthening overall training effectiveness.
- Coordinated training schedules with 10–15 instructors, optimizing resource alignment and reducing logistical delays by 20%.
Senior Human Resources Supervisor/ Personnel Manag
United States Army
Fort Hood, Texas
02.2018 - 05.2019
- Managed organizational‑level HR operations, maintaining 100% accuracy in personnel accountability and workforce reporting for a population of 300–800 employees.
- Directed all aspects of organizational readiness preparation, overseeing medical and administrative validations, personnel audits, and compliance reviews to ensure workforce readiness for high‑tempo operational requirements.
- Coordinated closely with senior HR leadership to ensure accuracy and effectiveness in workforce roster management, aligning personnel data and readiness requirements across multiple organizational levels.
- Conducted comprehensive readiness inspections, identifying and resolving discrepancies promptly to maintain full compliance and operational preparedness.
- Ensured all readiness and onboarding documentation met legal, financial, and administrative compliance standards, maintaining complete accuracy and regulatory alignment across deployment‑related personnel packets.
- Trained and developed HR staff on critical workflow processes, strengthening operational accuracy, compliance, and overall readiness across the department.
- Developed comprehensive workforce readiness dashboards that provided executive leadership with real‑time visibility into personnel status, compliance, and operational preparedness.
- Developed and delivered comprehensive training programs that elevated staff proficiency and ensured full compliance with organizational, legal, and regulatory requirements.
HR Operations Supervisor / Personnel Services Supe
United States Army
Fort Hood, Texas
12.2017 - 01.2018
- Facilitated recruitment and onboarding processes, ensuring smooth integration and a positive start‑to‑finish experience for new employees.
- Managed leave of absence requests, including FMLA and short‑term disability, ensuring accurate documentation, timely submissions, and full compliance with organizational and regulatory requirements.
- Maintained accurate and confidential records of employee performance evaluations and disciplinary actions, ensuring data integrity and supporting effective HR operations and decision‑making.
- Organized and supported employee training sessions and development programs, enhancing workforce skills, knowledge, and overall organizational capability.
- Reconciled payroll accounts to maintain accurate financial records, supporting tax reporting requirements and providing reliable data for evaluating overall organizational financial health.
- Compiled and analyzed data from multiple sources to produce reports on key HR metrics—including turnover, time‑to‑fill, and workforce trends—to support data‑driven decision‑making.
- Planned and coordinated corporate events, conventions, meetings, and organizational gatherings, ensuring seamless logistics and a professional experience for all participants.
Postal Operations Supervisor / Logistics & Postal
United States Army
U.S European Command
02.2017 - 11.2017
- Oversaw theater‑level postal operations across the EUCOM area of responsibility, ensuring secure, timely, and compliant mail distribution for deployed and rotational forces throughout the region.
- Managed postal finance, accountability, and inventory controls in alignment with U.S. Army, DoD, and USPS regulatory standards, ensuring accurate financial reporting and fully compliant postal operations.
- Supervised postal clerks and mail handlers across multiple international locations, providing training, oversight, and quality control to ensure consistent compliance with operational and regulatory standards.
- Coordinated with NATO partners, host‑nation postal authorities, and U.S. logistics elements to ensure uninterrupted mail flow during multinational exercises and operations, strengthening cross‑border collaboration and operational continuity.
- Conducted audits of postal facilities, equipment, and chain‑of‑custody procedures, identifying deficiencies and implementing corrective actions to maintain full compliance with regulatory and operational standards.
- Oversaw the receipt, dispatch, and transportation of inbound and outbound mail, ensuring proper documentation, security, and tracking throughout the distribution network to maintain seamless and accountable postal operations.
- Developed and enforced standard operating procedures (SOPs) for postal operations, strengthening service reliability, standardization, and regulatory compliance across EUCOM sites.
- Ensured compliance with customs regulations, hazardous materials policies, and international mailing standards across all EUCOM postal operations, safeguarding legal adherence and secure cross‑border mail movement.
Human Resources Supervisor / HR Operations Supervi
United States Army
Fort Irwin, CA
02.2015 - 11.2016
- Served as the primary Human Resources point of contact for employees, addressing inquiries, resolving concerns, and providing guidance to enhance overall personnel support and workplace satisfaction.
- Processed personnel actions, performance evaluations, and employee recognition documents for a company‑sized workforce, ensuring accurate and timely recordkeeping in accordance with organizational policies.
- Maintained employee personnel files with 100% compliance to organizational policies, ensuring accurate, complete, and audit‑ready documentation.
- Processed a wide range of HR transactions, including personnel requests, performance evaluation support documents, and employee action forms, ensuring accuracy, completeness, and compliance with organizational policies.
- Prepared personnel reports, workforce strength trackers, and accountability updates to provide leadership with accurate, timely visibility into staffing levels and operational readiness.
- Collaborated with the HR department to resolve payroll issues and discrepancies in employee records, ensuring accurate, timely updates and preventing interruptions to pay.
Human Resources Assistant /Personnel Records Specialist
United States Army
Fort Irwin, California
12.2013 - 02.2015
- Streamlined HR support services for a workforce of more than 2,500 employees at the organizational level, improving efficiency, accuracy, and responsiveness across all personnel processes.
- Executed high‑volume HR transactions across multiple human resources information systems (HRIS), ensuring accuracy, data integrity, and timely processing in a fast‑paced operational environment.
- Oversaw organization‑wide performance evaluations, employee recognition programs, promotions, and leave administration, ensuring efficient processing and consistent adherence to HR policies and timelines.
- Coordinated employee onboarding and offboarding processes at the organizational level, improving workflow efficiency and reducing processing time through streamlined documentation and communication procedures.
- Maintained daily workforce reports and operational readiness trackers, providing leadership with accurate data to support staffing decisions and organizational planning.
- Reviewed and corrected personnel documents submitted by subordinate departments, ensuring accuracy, policy compliance, and proper documentation standards across the organization.
- Drafted memorandums, personnel rosters, and summary reports for leadership briefings, ensuring clear, accurate, and well‑organized information for decision‑making.
- Monitored employee movements and maintained readiness documentation during major organizational training cycles, ensuring accurate reporting and continuous visibility for operational planning.
Education
MBA - Finance
Columbia Southern University
Orange Beach, AL07-2026
MBA - Human Resources Management
Columbia Southern University
Orange Beach, AL04-2025
Bachelor of Science - Criminal Justice Administration
Park University
Kansas City, Missouri, MO08-2022
Associate of Science - Criminal Justice
Park University
Kansas City, Missouri, MO05-2016
Skills
- HR Workflow Design & Real‑World Judgment
- Employee Relations, Performance Management & Conflict Resolution
- High‑Volume Data Accuracy, Verification & Audit Compliance
- Enterprise HRIS Systems: eMILPO, IPPS‑A, DTMS, EDAS
- Structured Documentation, SOP Creation & Scenario‑Based HR Content
- Advanced Written Communication & Remote Independent Work Execution
- Proficient in Microsoft Office
- HR policy development
Accomplishments
- Leveraged advanced expertise across multiple HR information systems to manage high‑volume personnel data, ensure accuracy and audit compliance, and support end‑to‑end HR workflow execution. Developed and implemented Excel‑based tracking and reporting tools that improved documentation, enhanced data visibility, strengthened accountability, and increased operational efficiency across HR, HRIS, supervisory, and training functions.
Certification
- Certified APHR- Associate Professional in Human Resources
Languages
Spanish
Native or Bilingual
Timeline
HR Manager /Senior Executive Administrative Assist
United States Army
11.2024 - 04.2025
Senior Human Resources Supervisor/ Personnel Manag
US Army
09.2023 - 11.2024
Training Operations Manager
US Army
04.2022 - 08.2023
Learning and Development Instructor
United States Army
06.2019 - 01.2022
Senior Human Resources Supervisor/ Personnel Manag
United States Army
02.2018 - 05.2019
HR Operations Supervisor / Personnel Services Supe
United States Army
12.2017 - 01.2018
Postal Operations Supervisor / Logistics & Postal
United States Army
02.2017 - 11.2017
Human Resources Supervisor / HR Operations Supervi
United States Army
02.2015 - 11.2016
Human Resources Assistant /Personnel Records Specialist
United States Army
12.2013 - 02.2015
MBA - Finance
Columbia Southern University
MBA - Human Resources Management
Columbia Southern University
Bachelor of Science - Criminal Justice Administration
Park University
Associate of Science - Criminal Justice
Park University