Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jacklyn Lundy

POWAY,CA

Summary

A dedicated people-centric Shift Leader committed to nurturing a workplace culture that resonates with organizational values. Passionate about steering teams towards surpassing goals, proficient in inspiring and cultivating motivated teams to exceed targets consistently. Adept at communicating effectively with diverse audiences, showcasing exceptional problem-solving and organizational abilities. With a wealth of experience in team leadership, training, and fostering a supportive, results-driven environment, I am poised as an invaluable asset for roles in marketing communications or public relations.

Overview

10
10
years of professional experience

Work History

Shift Supervisor

Starbucks
SAN DIEGO, CA
01.2018 - Current
  • Led and coordinated a diverse team of up to 30 members across various shifts, effectively managing personnel by delegating roles and daily tasks while ensuring compliance with break schedules.
  • Oversaw change orders, cash handling, tip distribution, optimizing inventory management, and initiating process improvements.
  • Proficiently handled reporting responsibilities, ensuring quality assurance and adherence to company policies, with a focus on communication strategies and visualization.
  • Excelled in conflict management, critical thinking, coaching, negotiation, and facilitating meetings.

Bartender, Caterer, Cashier, Hostess, Busser

Phil's Bbq
SAN DIEGO, CA
03.2016 - 03.2020
  • Underwent comprehensive cross-training across 5 to 6 departments and effectively coached managers to excel in diverse roles across platforms. Honing in on problem-solving skills while delivering top-tier customer service. My tenure at Phil’s BBQ outlined the significance of teamwork, vigilance, integrity, and composure in a dynamic setting.

Cashier

Epic Wings
SAN DIEGO, CA
02.2014 - 03.2016
  • Focused on ensuring accurate order deliveries to tables, adeptly managing tasks including cash counting, tip reconciliation, and maintaining a secure cash drawer with precision.

Sales Associate

Charlotte Russe
Escondido, CA
11.2014 - 03.2015
  • Demonstrated expertise in delivering top-notch customer service, seamlessly handling transactions while actively assisting clients in discovering their ideal products, thereby enhancing their overall experience

Education

Bachelor of Science - Communication

Arizona State University
Tempe, AZ
08-2023

Associate of Arts - Behavioral Sciences

Miramar Community College
San Diego
06-2019

High School Diploma -

Rancho Bernardo High School
San Diego, CA
06-2014

Skills

  • Team Leadership: Oversaw teams of various sizes, demonstrating the ability to manage, delegate, and coordinate effectively
  • Communication: Engaged in tutoring, cooaching, and assistance roles, showcasing strong communication skills to convey complex subjects or support individuals in need
  • Problem-Solving: Addressed challenges faced by fellow students or team members, demonstrating a capacity for critical thinking and creative problem-solving
  • Organizational Skills: Managed schedules, tasks, and resources efficiently within team environments
  • Empathy and Support: Provided assistance and support to others, displaying empathy and a service-oriented mindset
  • Process Improvement: Engaged in initiatives to enhance processes, showcasing an ability to identify inefficiencies and propose improvements
  • Proficient in Google Docs/Sheets, Canva, Powerpoint, Microsoft Word, and Excel

References

References available upon request.

Timeline

Shift Supervisor

Starbucks
01.2018 - Current

Bartender, Caterer, Cashier, Hostess, Busser

Phil's Bbq
03.2016 - 03.2020

Sales Associate

Charlotte Russe
11.2014 - 03.2015

Cashier

Epic Wings
02.2014 - 03.2016

Bachelor of Science - Communication

Arizona State University

Associate of Arts - Behavioral Sciences

Miramar Community College

High School Diploma -

Rancho Bernardo High School

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Jacklyn Lundy