Jacklyn Perea

• Reduced system downtime, proactively monitoring performance metrics and troubleshooting issues.
• Supported long-term IT planning initiatives by assessing current infrastructure capabilities and identifying future needs based on company growth projections.
• Maintained accurate inventory records of hardware assets, enabling efficient resource allocation across departments.
• Followed work orders precisely to identify equipment needed, materials required and sequences to correctly complete assignments.
• Improved customer satisfaction by promptly addressing concerns and delivering accurate information.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Documented customer interactions and transactions to ensure accurate records and effective follow-up.

• Facilitated customer service goals through friendly, knowledgeable communication.
• Reviewed account and service histories to identify patterns and resolve issues.
• Trained and supported administrative staff on company policies, daily duties, and industry best practices.
• Organized tasks and priorities to meet strict deadlines.
• Applied company procedures to support smooth day-to-day operations.
• Followed corporate and departmental policies, procedures, and service standards with management.
• Used sound judgment when handling confidential requests and sensitive matters.
• Collaborated with management to address equipment performance and improve output quality.
• Monitored inventory levels and initiated supply orders.
• Scheduled meetings and coordinated calendars and resource use.
• Processed payroll and maintained accurate employee records.
• Maintained payroll and timekeeping systems.
• Worked with employees and supervisors to quickly resolve timesheet discrepancies.
• Prepared meeting agendas and recorded and transcribed minutes.
• Reviewed files and records to gather information and respond to requests.
• Entered daily invoices and coded transactions using in-house accounting software.
• Coordinated product shipments from origin to destination.
• Facilitated onboarding process for new team members by providing essential training and resources. and supported positive workplace development.

• Oversaw receiving and inventory management to ensure optimal stock levels.
• Tracked inventory usage and documented discrepancies to ensure count accuracy.
• Performed scheduled inventory counts and supply audits.
• Researched inventory discrepancies and updated system records accordingly.
• Identified process and system improvements to enhance inventory accuracy.
• Trained staff on proper receiving, processing, and stocking procedures.
• Determined root cause of known wastage and shared findings with accountable business owners for review of commercial actions.
• Monitored inventory storage and enforced proper handling and organization.

• Maintained clean, clear, and safe work areas by proactively removing obstacles.
• Prepared inventory for shipment by adding tags and labels.
• Inspected packages and goods for damage, ensuring timely reporting of replacement needs to vendors.
• Reviewed incoming and outgoing orders for count, damage, and date accuracy.
• Selected shipping methods, routes, or rates for materials set for shipment.
• Unpacked incoming shipments, compared contents with records, and routed materials to proper department.
• Entered inventory and production data into warehouse management systems and scanner guns.
• Organized and stored items in a neat and accessible manner across warehouse, tool, supply, and other rooms.
• Worked well with production and transport staff to support daily tasks.

• Updated inventory and production information using warehouse management systems and scanner guns, ensuring accuracy and accessibility of data.
• Received, stored and shipped goods and materials.
• Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
• Inspected and recorded incoming and outgoing orders for count, damage and dates.
• Coordinated with carrier representatives to arrange shipping and delivery of materials, facilitating timely dispatch and receipt.
• Compared and verified identifying information of outgoing shipments.
• Prepared work orders, bills of lading or shipping orders to route materials.
• Traced missing material and shipments through vendor and customer communications.

• Coordinated administrative processes to align with organizational goals and enhance office efficiency.
• Managed phone calls and emails to convey information and facilitate effective business communication.
• Scheduled appointments, meetings, and conferences.
• Delivered secretarial and office management support while building cooperative working relationships.
• Maintained physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
• Monitored office supply levels and ordered materials to maintain operations.
• Used editing software to proofread emails, memos, and documentation for accuracy.
• Addressed sensitive inquiries and complaints in a professional manner.
• Monitored office equipment and arranged repairs to ensure functionality.
• Retrieved scanned records and uploaded files to database.
• Welcomed visitors and callers, answered questions, and routed requests to appropriate staff.
• Optimized office operations through efficient correspondence, record tracking, and data communication support.
• Improved collections workflow through process simplification and operational updates that supported customer satisfaction.
• Collected and submitted employee timesheets for payroll processing.
• Processed customer payments and recorded transactions in Max Recall, CRM, SXE, and Ariba systems.
• Entered data into SXE system to update client account details, demographics, and credit card orders.

Assisted with remote operations during company location closure.