DEVIN SMITH
Columbia,MD
Overview
8
8
years of professional experience
1
1
Certification
2
2
Languages
Summary
Detail-oriented Technical Support Specialist with over 5 years of experience in ATM installation, configuration, and troubleshooting. Skilled in diagnosing technical issues, minimizing downtime, and providing customer support. Proficient in CRM platforms, Windows and mobile systems, and service documentation. Seeking an entry-level IT Support, Help Desk, Service Desk, or Technical Support position.
Work History
Product Service Associate
Bob’s Discount Furniture
Columbia, MD
08.2023 - 01.2025
- Picked, packed, and prepared customer orders for delivery and pickup, ensuring accuracy and timely fulfillment.
- Picked, packed, and prepared customer orders for store delivery and pickup while maintaining accuracy.
- Assisted customers with product inquiries and order-related concerns, delivering professional support and enhancing customer satisfaction.
- Operated electric pallet jacks to streamline shipping and receiving operations, contributing to efficient logistics.
- Assembled products according to specifications.
ATM Technician
Ameriway
Columbia, MD
01.2017 - 08.2022
- Installed, configured, and tested ATM systems to ensure proper functionality and security compliance.
- Performed preventive maintenance and troubleshooting on hardware and software systems to enhance system reliability.
- Diagnosed and resolved technical issues to minimize system downtime and ensure uninterrupted ATM service.
- Conducted calibration and safety checks to maintain operational standards.
- Maintained service records and communicated technical issues, repairs, and progress to clients and supervisors to foster transparency and trust.
Education
High School Diploma -
Wilde Lake High School
Columbia, MD01-2018
Renewable Energy - Energy Professional Training
Power52 Energy Institute
Columbia, MD11-2023
Skills
- ATM Installation & Configuration
- Hardware & Software Troubleshooting
- Technical Support & Problem Solving
- Preventive Maintenance
- System Testing & Diagnostics
- Windows & Mobile Systems
- CRM expertise
- CRM platforms
- Technical Documentation
- Quality assurance
- Customer service expertise
- Data analysis capabilities
- Technical troubleshooting
- Windows & Mobile Systems
- Technical writing
- Customer service
- Product quality analysis
- Product inspection techniques
- Order fulfillment coordination
Accomplishments
Certificate in Photovoltaic Panels Installation
Certification
OSHA 10, OSHA 30, First Aid / CPR / AED, NCCER Certification, NABCEP Certification, Forklift Certification, Non-CDL Class C Driver’s License
Personal Information
- Title: ENTRY-LEVEL IT SUPPORT | HELP DESK | TECHNICAL SUPPORT
- Driving License: Non-CDL Class C Driver’s License
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Product Service Associate
Bob’s Discount Furniture
08.2023 - 01.2025
ATM Technician
Ameriway
01.2017 - 08.2022
Renewable Energy - Energy Professional Training
Power52 Energy Institute
High School Diploma -
Wilde Lake High School