Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacklyn Gutierrez

Houston,TX

Summary

Licensed Vocational Nurse and ADN candidate graduating in September 2026, seeking a New Graduate Nurse Residency position. Brings a strong foundation in patient-centered care, clinical judgment, safety, and interdisciplinary collaboration, with NCLEX-RN eligibility upon program completion.

Overview

2024
2024
years of professional experience

Work History

Shift Supervisor

Starbucks
Rosenberg, TX
10.2017 - 10.2023
  • Supervised daily operations, ensuring high-quality service and product consistency.
  • Trained and mentored new team members on store policies and customer engagement techniques.
  • Monitored inventory levels, placing orders to maintain stock and minimize waste.
  • Implemented process improvements, increasing efficiency during peak hours.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Ensured compliance with health and safety regulations throughout the store operations.
  • Trained new employees and delegated daily tasks and responsibilities.

Certified Medial Biller/Medical Coder

Houston Lasik & Eye
Sugar Land, TX
2021 - 2021
  • Reviewed insurance claims for accuracy, addressing discrepancies promptly to facilitate reimbursement.
  • Processed patient billing efficiently to ensure timely collection and reduce outstanding accounts.
  • Collaborated with healthcare providers to confirm services rendered align with billed charges, enhancing transparency.
  • Utilized electronic health record systems to maintain precise patient information and billing records.
  • Managed communication with patients regarding their accounts, providing clear explanations of charges and payment options.
  • Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
  • Kept all patient information secure and confidential.

Education

Associate of Science - Nursing

Galen College of Nursing
Houston, TX
09-2026

Licensed Vocational Nursing - Nursing

Galen College of Nursing
Houston, TX
04-2025

Medical Billing & Coding -

The College of Healthcare Professionals
Houston, TX
09-2020

Skills

  • Medication administration
  • Vital signs monitoring
  • Positive demeanor
  • Patient assessment & education
  • HIPAA compliance
  • Customer service
  • Time management
  • Attention to detail
  • Teamwork & collaboration
  • Friendly, positive attitude
  • Compassionate care
  • 12-Lead EKG placement

Timeline

Shift Supervisor

Starbucks
10.2017 - 10.2023

Certified Medial Biller/Medical Coder

Houston Lasik & Eye
2021 - 2021

Associate of Science - Nursing

Galen College of Nursing

Licensed Vocational Nursing - Nursing

Galen College of Nursing

Medical Billing & Coding -

The College of Healthcare Professionals