Jacklynn Jackson
Beasley
Summary
Experienced Customer Service professional with strong leadership and relationship-building skills.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
CRL Associate
Frost Bank
Houston
04.2019 - Current
- Supported compliance efforts by maintaining accurate documentation.
- Trained new staff on operational procedures and best practices.
- Built relationships with customers by providing friendly customer service.
- Assisted clients with account inquiries and transaction issues.
Bank Teller
Wells Fargo
Houston
07.2016 - 01.2018
- Maintained friendly and professional customer interactions.
- Coordinated daily cash reconciliation at a high-volume location.
- Executed wire transfers, stop payments and account transfers.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Organized, stocked and maintained the teller window area.
- Enhanced the operational risk application to capture regulatory findings from agencies such as SEC and OCC.
- Processed exchange and foreign currency.
- Sold cashier's checks, traveler's checks and money orders.
- Maintained balancing record with 87% rate of accuracy.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Processed quarterly Vault and ATM audits with a zero error rate.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
I.T. Administrative Assistant
Equinor US
Houston
04.2014 - 12.2014
- Responded to customer requests via telephone and email.
- Performed initial client assessment and analysis to begin research process.
- Copied, logged and scanned supporting documentation.
- Verified data integrity and accuracy.
- Entered details such as payments, account information and call logs into the computer system.
- Strong Knowledge in Activesync, SAP, Word, Excel, Outlook, Lotus Notes, Dekote office software
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Prepared packages for shipment, pickup or courier delivery to customers.
- Prepared and distributed payroll for staff of 11 direct reports.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Store Manager
Foot Locker
Houston
07.2005 - 05.2014
- Responded to customer concerns with friendly and knowledgeable service.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Increased sales volume by 75% in less than 1 years.
- Generated repeat business through exceptional customer service.
- Trained and developed new associates on POS system and key sales tactics.
- Promoted from Team Leader to Assistant Manager within 6 months.
- Managed staff of 9 sales associates, 3 team leaders and 2 assistant managers.
- Conducted store inventories once per quarter.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Hired, trained and evaluated personnel in sales and marketing.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Assigned employees to specific duties to best meet the needs of the store.
Education
Associate of Science -
Houston Community College
Houston, TX 08.2019 - 05.2026
Skills
- Customer-oriented
- Strong customer relations
- Advanced clerical knowledge
- Compliance, banking laws and regulations
- Cash handling expertise
- Extensive knowledge of SEC regulations
- Goal-oriented
- Night and safe deposit procedures
- Excellent time management skills
- Detail-oriented
- Rapid data entry skills
- 40 WPM typing speed
- Payroll and budgeting
- Works well under pressure
- Multi-line telephone systems
- Excellent communication skills
- Punctual
- Inventory management
- Microsoft Office Specialist Certification
- Microsoft Excel certified
- Bank deposit procedures
- Personnel development
- Excellent customer service skills
- POS systems
- Consistently meets sales goals
- Upselling techniques
- Strong work ethic
Timeline
Associate of Science -
Houston Community College
08.2019 - 05.2026
CRL Associate
Frost Bank
04.2019 - Current
Bank Teller
Wells Fargo
07.2016 - 01.2018
I.T. Administrative Assistant
Equinor US
04.2014 - 12.2014
Store Manager
Foot Locker
07.2005 - 05.2014