Jacklynn J. Fesler-Partridge

• Merchant, applicant and credit card holder servicing for Synchrony Financial proprietary Care Credit and retail credit card portfolio in a flexible work from home position
• Established top performer 2 consecutive years then selected as 1 of 12 employees total (out of 300 applicants) to join the S.T.E.P
• Leadership Development year long program in 2018.

• HealthCare.gov consumer servicing from qualification, plan enrollment to post-enrollment issue resolution through 2016 Open Enrollment Period

• Consumer Services Loyalty Edge Operations, Loyalty Edge was the white label of the, Membership Rewards program
• Primary responsibility over end-to-end rewards management and rewards fulfillment
• Subject Matter Expert for rewards catalog management tool and processes supporting platform enhancement projects and several concurrent new client implementations (Delta Airlines, Fifth Third, FedEx, Wells Fargo etc.)

Manage assigned clients to maintain/strengthen the relationship while growing sales (of the American Express Gift Cards, Gift Cheques & Travelers Cheques) to exceed prior year actuals. In addition, leverage my subject matter expertise and take the lead on new undefined special projects that support the B2B Channel or existing client roster.

• Managed relationship Global Prepaid B2B Fulfillment Vendors to ensure that the vendor had appropriate product on-hand to meet client forecast fulfillment volumes while service level agreements were maintained, quickly resolved or escalated appropriately issues accordingly.

• B2B Contract Calibration Project: Audited existing contracts, captured gaps in coverage, reviewed with colleagues and partnered with department AXP General Counsel Office to reduce/eliminate exposure to the organization.

• Card Art & Marketing Collateral Champion: On-going business lead of all custom card art/collateral and supporting marketing campaign materials between AXP Branding, Legal and General Counsel Office for B2B client program launch of new card art design and/or collateral in several concurrent client marketing campaigns etc.

• End to end client servicing of business purchases of AmEx Prepaid Gift Cards, Gift Cheques and Travelers Cheques.

• End to end operations management of B2B purchases of AmEx Prepaid Gift Cards, Gift Cheques and Travelers Cheques

• Corporate Card Servicing Group, Provided administrative support including business travel arrangements, multiple client entertaining events to a Western Region Director and team of Managers in the Pacific NorthWest.
• Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
• Leveraged accounting software to manage expenses and keep track of finances.
• Created presentations to inform, motivate and persuade internal and external audiences.
• Booked airfare, hotel and ground transportation to coordinate office travel.

Provided administrative support to 3 teams of Platinum/Centurion Travel Agents (approximately 100).

• Directed general inquiries and assisted with card member account maintenance requests that called into the AmEx 800 number.