Jacklyn S. Mendez Santiago
Lakeland,FL
Summary
Dynamic professional with extensive experience in industry operations. Recognized for punctuality and adherence to safety protocols, ensuring a secure work environment. Proven track record in customer service, multitasking, and time management, consistently delivering positive experiences. Strong work ethic and adaptability enable quick mastery of new skills and effective independent work.
Overview
6
6
years of professional experience
Work History
Team Leader
Walmart
Chesapeake, Virginia
02.2022 - 07.2025
- Resolved customer complaints by providing effective solutions promptly.
- Conducted regular team meetings to discuss goals and performance updates.
- Trained new associates on store procedures and customer service standards.
- Delegated work to staff, setting priorities and goals.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Stocker
Dollar General Store
Portsmouth, Virginia
12.2022 - 10.2023
- Stocked shelves with merchandise in accordance with store layout plans.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Collaborated with team members to optimize restocking processes.
- Provided customer service by answering questions about product location, price and availability.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Department Manager
Gabe's Department Store
Harrisburg, Pennsylvania
03.2019 - 12.2021
- Coordinated inventory management and restocking processes efficiently.
- Monitored sales data to inform staffing needs and operational adjustments.
- Performed opening and closing duties as part of management team and handled cash management.
- Answered customer questions and provided store information.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Certificate - Cosmetology
Modern Hairstyling Institute
Arecibo, PR04-2017
Skills
- Customer service
- Team leadership
- Process improvement
- Inventory management
- Employee training
- Collaboration skills
- Problem solving
- Effective communication
- Adaptability to change
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Stocker
Dollar General Store
12.2022 - 10.2023
Team Leader
Walmart
02.2022 - 07.2025
Department Manager
Gabe's Department Store
03.2019 - 12.2021
Certificate - Cosmetology
Modern Hairstyling Institute