Jackqulyn Cunningham
Summary
Experienced customer service representative with strong organizational skills and efficiency. Skilled at managing data and meeting deadlines. Valued team player known for friendly demeanor, cooperative attitude, and exceptional interpersonal abilities. Reputation for reliability, diligence, and dedication to delivering high-quality results.
Overview
6
6
years of professional experience
Work History
Billing and Collection
TechGuru
03.2024 - 12.2024
- Managed accounts, identify past due payments, applied credits and debt
- Received payment by mail
- Update vendors' changes and established new vendors' accounts and setups
- Reduced outstanding accounts receivables by diligently following up with clients and resolving billing issues.
- Collaborated with the sales team to create accurate quotes for prospective clients based on their needs assessment.
- Generated daily, weekly and monthly reports for billing department.
Food and Nutrition (Patient Services)
Compass Group USA
05.2023 - 03.2024
- Responsible for delivery of meals to patients rooms, primarily during the evening/dinner shift
- Served food and beverages promptly with focused attention to customer needs.
- Worked effectively in fast-paced environments
- Self-motivated, with a strong sense of personal responsibility.
- Served food and beverages promptly with focused attention to customer needs.
Cash application/Account receivables
Huseby Corporation
01.2023 - 04.2023
- Company Overview: (Contract)
- Process and reconcile account receivables and remittances.
- Responsible for the day-to-day lockbox deposits.
- Assist with collection and accounts payable.
- Reconcile and research overpayment/short payment
- Assist with training new employees.
- Excellent communication skills, both verbal and written.
Customer Service
Lueso Code Enforcement
06.2022 - 09.2022
- Company Overview: (Contract)
- Responsible for navigating customer to the correct department
- Assist customers with choosing forms needed for home and commercial projects.
- Consistently educating customers about permits, zoning, geographical/ address
- Enter notes about the customer call and needs.
- Maintain the phone queue.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Account Receivable Agent
Empire Auto parts
06.2021 - 09.2021
- Company Overview: (Contract)
- Accurately checked in driver's log sheets
- Process and post payments to be applied.
- Accepted payments from the warehouse and walkup window.
- Responsible for credit cards, cash and check application
- Point of contact for incoming and outgoing calls pertaining to delivery of products payments on accounts and updating terms
- Managed companies expense checks
- Responsible for closing out the nightly deposits and balancing the daily transactions
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Data Entry Specialist
Exela Technologies
11.2020 - 03.2021
- Prepared statements, invoices, remittances, and other backup documents to be scanned for payments
- Reviewed and updated secure account information.
- Completed accurate and efficient data entry and database entries to support business operations.
- Communicate with coworkers to honor deadlines and fulfill project milestones.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
Accounts Receivable Coordinator
ML Cranes & Equipment
02.2019 - 11.2020
- Company Overview: (Contract)
- Effectively conducted accounts payable and accounts receivable duties resulting in daily and monthly accurate and timely balancing of all accounts.
- Monitored monthly AP bank reconciliations, processed weekly checks, wires and ACH payments.
- Reconciliations, GL Coding, Matching, /invoicing, Month End close.
- Perform monthly balance sheet account reconciliations, prepaid expenses, accruals clearing accounts, etc.
- Match POs to open invoices.
- Create and rename excel spreadsheet.
Education
GED -
CPCC
Charlotte, NCComputer training certificate -
New Horizon Computer School
Charlotte, NCSkills
- SAP
- Oracle
- Salesforce
- QuickBooks
- Data Entry
- Accounts Receivable/Payable
- Customer Service
Timeline
Billing and Collection
TechGuru
03.2024 - 12.2024
Food and Nutrition (Patient Services)
Compass Group USA
05.2023 - 03.2024
Cash application/Account receivables
Huseby Corporation
01.2023 - 04.2023
Customer Service
Lueso Code Enforcement
06.2022 - 09.2022
Account Receivable Agent
Empire Auto parts
06.2021 - 09.2021
Data Entry Specialist
Exela Technologies
11.2020 - 03.2021
Accounts Receivable Coordinator
ML Cranes & Equipment
02.2019 - 11.2020
Computer training certificate -
New Horizon Computer School
GED -
CPCC
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