Jessica McDonnell
Coweta,OK
Summary
Finance professional with comprehensive background in accounting, ready to contribute to financial management and reporting. Expert in full-cycle accounting, client-specific processes, and operational compliance. Reliable team collaborator with focus on achieving financial accuracy and supporting dynamic business needs through analytical problem-solving and effective communication.
Overview
10
10
years of professional experience
Work History
Retailer Billing, Customer Service, and Debt Collection team’s consultant
Accenture
Oklahoma City, OK, USA
05.2023 - Current
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Mentored team members, fostering skill development and knowledge sharing within the team.
- Cultivated client relationships through effective communication and tailored consultancy solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Educated staff on organizational mission and goals to help employees achieve success.
Supervisor of the Retailer Billing, Customer Service, and Debt Collection teams
Sutherland Global Services
Tulsa, OK, USA
05.2016 - 05.2024
- Report on Service Level Agreements and Key Performance Indicators to upper management and Client.
- Coordinated cross-functional collaboration to resolve customer issues promptly and efficiently.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members to enhance performance and productivity.
- Monitored key performance indicators, providing feedback to promote accountability within the team.
Requisition to Pay Analyst, Contracts and Procurement Buyer
Sutherland Global Services
Tulsa, OK, USA
05.2016 - 01.2019
- Create and maintain Purchase Orders
- Cross check contract details for accuracy
- Communicate with Corporate Procurement Professionals for PO resolution
- Advise end users of proper procurement channel
- Escalate queries and issues as appropriate to Contract Manager
- Policy and Compliance Tracking of business user activity
- Assist Accounts Payable on resolution of invoices
- Assist Business Developers with defects in new system and communicate resolutions to end users
- Leveraged advanced analytical tools to enhance data visualization and presentation of findings.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
Education
Bachelors of Science - Accounting
University of Phoenix
Skills
- SAP
- Salesforce
- Blackline
- Right Angle
- ADP
- Goal-oriented mindset
- Customer service
- Creativity and innovation
- Financial transactions
- Dispute mediation
- Leadership Experience
- Analytical mindset
Timeline
Retailer Billing, Customer Service, and Debt Collection team’s consultant
Accenture
05.2023 - Current
Supervisor of the Retailer Billing, Customer Service, and Debt Collection teams
Sutherland Global Services
05.2016 - 05.2024
Requisition to Pay Analyst, Contracts and Procurement Buyer
Sutherland Global Services
05.2016 - 01.2019
Bachelors of Science - Accounting
University of Phoenix