Kelly Sweeney

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Assessed customer needs and developed solutions to meet needs.
• Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
• Coordinated and monitored service activities to confirm work met all requirements.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
• Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
• Implemented new scheduling system to optimize resource allocation and maximize service delivery.
• Analyzed service data to identify trends and areas for improvement, contributing to strategic planning.
• Collected, arranged, and input information into database system.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Maintained database systems to track and analyze operational data.

• Provided personalized home organization services, focusing on custom storage solutions for clients with unique needs.
• Designed and implemented custom walk-in closet storage and shelving systems, enhancing accessibility for handicapped clients.
• Delivered cleaning, organization, painting, and minor interior decorating services, resulting in improved client satisfaction and home aesthetics.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.