Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Jackson Armes

Greenfield,IN

Overview

4
4
years of professional experience
1
1
Certification

Work History

Network Administrator

NineStar Connect
08.2024 - Current
  • Maintain network hardware and software and monitor network to support network availability to 150 end users.
  • Orchestrate integration and communication of software upgrades.
  • Perform day-to-day LAN and WAN administration, maintenance, and support.
  • Deploy antivirus and security solutions throughout entire system network.
  • Perform risk analyses to identify appropriate security countermeasures.
  • Oversee device lifecycle operations and administrated MDM solutions such as Intune and Kandji
  • Administrated user accounts via Microsoft Active Directory

Support Center Technician

NineStar Connect
12.2023 - 08.2024
  • Provided Tier 1 and Tier 2 technical support to customers via phone, live messaging, email, and face-to-face contact.
  • Worked with various departments to update and close active trouble tickets, ensuring customer issues are tracked, dispatched, and resolved. Monitor various outage/alarm boards, ticketing systems, and cameras.

Computer Support Technical Supervisor

Indiana State University
10.2023 - 12.2023
  • Acted as team lead for the Software Technical Support department.
  • Created student schedules.
  • Participated in hiring process of new student workers.
  • Trained new student Technicians.

Computer Technician

Indiana State University
10.2021 - 10.2023
  • Assisted faculty, staff, and students with a variety of technical services.
  • Provided information and document issues. Troubleshoot, repair, and update computers.
  • Assisted Tier 2 and Tier 3 IT consultants in fixing technical issues.

Education

Bachelor of Science - Cybercriminology and Security Studies

Indiana State University
Terre Haute, IN
05-2024

Skills

  • Incident Response
  • Network Monitoring
  • Powershell
  • Azure Active Directory
  • SIEM
  • Network security
  • Linux
  • Firewall configuration
  • Patch management
  • IP addressing and subnetting

Certification

Security Blue Team

  • Blue Team Level 1


CompTIA

  • Network+ Exp. April 2028


BeyondTrust Certified Administrator

  • Endpoint Privilege Management for Windows

Projects

Computer Technician - Indiana State University

  • Assisted in the transition from McAfee Drive Encryption services to BitLocker Drive Encryption Services
  • Assisted in preparing Azure Active Directory for new hybrid policy management model
  • Assisted in preparations for Windows Autopilot


Network Administrator - NineStar Connect

  • Deployed security solutions such as Mimecast email security, Zero Networks microsegmentation, and BeyondTrust privilege management solutions
  • Completely refreshed company core networking equipment, replacing end-of-life hardware with completely new Cisco core switches
  • Integrated Kandji MDM as a solution for iOS device management
  • Facilitated monthly Windows and Linux server updates on a rotation basis
  • Administrated software package deployment via PDQ Connect, utilizing powershell scripting to install and deploy application updates automatically


Other Projects

  • Participated in a 24 hour incident response exam via the Blue Team Level 1 exam. I utilized tools such as Wireshark, Autopsy, DeepBlue CLI and Splunk on a simulated compromised network
  • Created a test environment on Azure that included a domain controller, test workstation, and a C2 linux machine to simulate a variety of active directory attacks such as enumeration, password spraying, and kerberoasting

Timeline

Network Administrator

NineStar Connect
08.2024 - Current

Support Center Technician

NineStar Connect
12.2023 - 08.2024

Computer Support Technical Supervisor

Indiana State University
10.2023 - 12.2023

Computer Technician

Indiana State University
10.2021 - 10.2023

Bachelor of Science - Cybercriminology and Security Studies

Indiana State University
Jackson Armes