MARC MAGANA
HOUSTON,TX
Summary
Accomplished Network Administrator highly skilled and certified Network Engineer with hands-on experience in designing, deploying, and maintaining complex network infrastructures. Experienced in routing, switching, firewall configurations and network security in both enterprise and financial environments. Adept at troubleshooting and resolving high-level networking issues while leading cross functional teams and projects. Strong communicator with a passion for continuous leading and professional growth.
Overview
3
3
years of professional experience
Work History
Network Administrator
First Community Credit Union
02.2024 - Current
- Maintained network hardware and software and monitored network to support network availability to end users.
- Handled Tier 3 network escalations, performing root cause analysis on complex network issues, mentoring junior helpdesk staff on network security and security troubleshooting
- Backed up company data to distributed storage centers to avoid massive data loss.
- Analyzed complex project VMware Horizon VDI environment issues and worked on large enterprise and business-critical applications.
- Designed and evaluated WAN and LAN connectivity technologies.
- Diagnosed and resolved hardware and software issues.
- Recommended development of plans for systems development and operations.
Network Administrator
First Service Credit Union
01.2022 - 02.2024
- Promoted from Junior Network Administrator
- Designed and configured Cisco networking equipment, managing BGP, QoS and VLANs to ensure smooth operation and scalability of the organizations network.
- Developed and implemented firewall policies on NSX to secure connectivity between Austin and Houston sites, improving network segmentation and data flow.
- Integrated SIP Trunks for Fax and IVR services into the Zoom Phone System via Cisco CUBE Router, optimizing communication services for remote and in-office users.
- Administered VMWare Horizon VDI environment, troubleshooting virtual machines and provisioning new instances to support expanding user needs.
IT Support Specialist
Roomi Group Corporation
04.2022 - 01.2023
- Installed and configured Ubiquiti networking equipment, including Dream Machine and Access Points, to establish secure ans scalable office network issues.
- Led a CRM conversion project, researching and transitioning the company's in-house system Wrike, resulting in streamlined workflows and improved collaboration.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Created help desk tickets, troubleshot and resolved desktop issues.
- installed and maintained the company's NVR camera system enhancing site security and surveillance capabilities
Education
Bachelor of Science - Network Engineering And Security
Western Governors University
Salt Lake City, UT12.2024
Skills
- Cisco Route/Switch, CISCO VoIP
- Fortigate Firewall
- EDR, Darktrace
- Vulnerability Management
- BGP, VLAN, OSPF, DNS, DHCP
- Linux, NSX, VMWare
- Incident Response
- Zoom CX, UCCX Scripting
- Microsoft 365, Active Directory
Languages
Spanish
Full Professional
Timeline
Network Administrator
First Community Credit Union
02.2024 - Current
IT Support Specialist
Roomi Group Corporation
04.2022 - 01.2023
Network Administrator
First Service Credit Union
01.2022 - 02.2024
Bachelor of Science - Network Engineering And Security
Western Governors University
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