Rachel Perez
Boca Raton,FL
Summary
Versatile professional with a track record of enhancing customer engagement and satisfaction. Excelled in time management and residential customer service, achieving notable client retention. Demonstrated adaptability and a calm demeanor across diverse roles, including nurturing child development and boosting sales through personalized customer interactions. Skilled in behavior management and academic support, fostering positive relationships and environments.
Overview
3
3
years of professional experience
Work History
Costumer Service
Fernandez Insurance
05.2022 - 10.2024
- Provided excellent customer service through communication and interpersonal skills.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
Private Nanny
Personal Employer
05.2023 - 09.2024
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children everyday skills and language.
- Played games, worked on puzzles, and read books to young children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Sales Associate
Tommy Bahama
08.2021 - 12.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Boca Raton Community High School
Boca Raton, FL06-2021
Skills
- Residential customer service
- Customer service and engagement
- Time management
- Calm demeanor
- Adapt to diverse groups
- Behavior management techniques
- Academic support
- Routine adherence
Timeline
Private Nanny
Personal Employer
05.2023 - 09.2024
Costumer Service
Fernandez Insurance
05.2022 - 10.2024
Sales Associate
Tommy Bahama
08.2021 - 12.2022
High School Diploma -
Boca Raton Community High School
Similar Profiles
ANA COLINANA COLIN
Customer Service Representative at Fernandez Insurance AgencyCustomer Service Representative at Fernandez Insurance Agency
Paola RullanPaola Rullan
NURSE ASSISTANT at PSYCHIATRIC HOSPITAL DR. RAMON FERNANDEZ MARINONURSE ASSISTANT at PSYCHIATRIC HOSPITAL DR. RAMON FERNANDEZ MARINO
Angelo BadalAngelo Badal
Waitress , Cashier , Dishwasher at Jean B. FernandezWaitress , Cashier , Dishwasher at Jean B. Fernandez