Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Jackson Gonzaga

Jackson Gonzaga

Tucson,AZ

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. I'm eager to learn and ready to help team achieve company goals, am detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Driver

Uber, Lyft
06.2022 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.

Medicare Licensed Sales Agent

Devoted Health
08.2020 - 03.2022
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Calculated premiums and established payment methods for sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Promoted products and services using upselling and other sales strategies
  • Selling 10+ policies per day

Member Services Specialist

Devoted Health
11.2019 - 08.2020
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed over 80 customer calls per day and maintaining services level above than expected.
  • Educated customers about billing, payment processing and support policies and procedures

Human Resources Assistant

American Airlines
04.2018 - 11.2019
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Filed paperwork, sorted, and delivered mail and maintained office organization for over 700+ employees..
  • Answered and redirected incoming phone calls for office.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.

Customer Care Collections Associate

First Help Financial
03.2018 - 11.2019
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis
  • Used skip tracing and other techniques to locate debtors
  • Recognized as top performance employee with over 100 thousand in recovery debt.

Event Production Assistant

Vista Eventos
02.2016 - 07.2017
  • Reported event performance, attendees and specific event feedback.
  • Provided feedback on programming types and impact on event team.
  • Implemented protocols and procedures to effectively manage planning process
  • Produced concept plans for high-profile corporate meetings and events
  • Coordinated travel and accommodations for event attendees
  • Coordinated transportation and parking arrangements for guests and vendors

Supervisor of Operations

IS Frozen Yorgut
04.2015 - 01.2016
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
  • Completed bi-weekly payroll for 10+ employees

Cashier

IS Frozen Yorgut
12.2014 - 04.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Upsold additional products and services to customers, increasing revenue

Audio & Stage Builder Assistant

Apollo Eventos
01.2014 - 12.2014
  • Designed, assembled and adapted audio or video equipment and related devices.
  • Rendered on-site installation services and support of basic to complex audio and video systems for residential and commercial based clientele.
  • Operated and troubleshot sound systems for various events
  • Self-motivated, with strong sense of personal responsibility

Administrative Assistant

Assprom
01.2012 - 12.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.

Education

License - Private Pilot

Air America Flight Center
Daytona Beach
03.2023

Bachelor of Science - Computer Science And Programming

DeVry Institute of Technology
Phoenix, AZ
12.2022

Associate of Applied Science - Computer Programming

Universidade Estácio De Sá
Belo Horizonte, Brazil
12.2016

NIPR (National Insurance Producer Registry) -

OH, MA, FL, TX & AZ

Skills

  • Management
  • Microsoft Outlook
  • Extended knowledge in client
  • Proficient organizational skills
  • Onsite Multitasking skills
  • Payroll
  • Ability to easily build rapport with customer
  • Quality Assurance Requirements
  • Inventory Control Processes

Additional Information

  • Life & Health Insurance License: Florida, Texas, Arizona, Ohio, Massachusetts, & Illinois Air America Flight Center - Daytona Beach, FL FAA - Private Pilot License | MAR 2023 120 Flight Hours
  • AWARDS: - , Dean’s Award 4.0 GPA

Languages

Portuguese
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Driver

Uber, Lyft
06.2022 - Current

Medicare Licensed Sales Agent

Devoted Health
08.2020 - 03.2022

Member Services Specialist

Devoted Health
11.2019 - 08.2020

Human Resources Assistant

American Airlines
04.2018 - 11.2019

Customer Care Collections Associate

First Help Financial
03.2018 - 11.2019

Event Production Assistant

Vista Eventos
02.2016 - 07.2017

Supervisor of Operations

IS Frozen Yorgut
04.2015 - 01.2016

Cashier

IS Frozen Yorgut
12.2014 - 04.2015

Audio & Stage Builder Assistant

Apollo Eventos
01.2014 - 12.2014

Administrative Assistant

Assprom
01.2012 - 12.2013

License - Private Pilot

Air America Flight Center

Bachelor of Science - Computer Science And Programming

DeVry Institute of Technology

Associate of Applied Science - Computer Programming

Universidade Estácio De Sá

NIPR (National Insurance Producer Registry) -

OH, MA, FL, TX & AZ

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Jackson Gonzaga