Jackson Hale
Worthington,IN
Summary
Dynamic Field Service Technician with a proven track record at West Side Tractor Sales, excelling in troubleshooting and repair. Recognized for exceptional customer service and problem-solving skills, I consistently restored equipment functionality while adhering to safety protocols. Proficient in diagnostic testing and committed to enhancing client satisfaction through efficient on-site support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Service Technician
West Side Tractor Sales
Bloomington, IN
08.2021 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Operated hand tools and power equipment according to company safety procedures.
Service Technician
Hutson Inc.
Elnora, IN
09.2019 - 08.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
Core 40 -
White River Valley
Switz City, INSkills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Schematic interpretation
- Multimeter usage
- Diagnostic testing
- Valid class A CDL
Certification
- John Deere Certified Technician
- MSHA Part 48 A B
Timeline
Field Service Technician
West Side Tractor Sales
08.2021 - Current
Service Technician
Hutson Inc.
09.2019 - 08.2021
Core 40 -
White River Valley