Jackson Hiduke
Santa Barbara,CA
Summary
Experienced and dedicated hospitality professional with a proven track record in both management and front-line service roles. With a background as a successful cafe manager and several server positions in upscale settings, I bring a refined skill set and a genuine passion for providing exceptional guest experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cafe Manager
Field And Fort
09.2020 - 05.2023
- Organized and led a team of 10 to 15 employees in all day to day tasks
- Trained 20+ employees in Square POS, food handling, customer service, and barista roles
- Updated and maintained online ordering system and website
- Conducted interviews and made recommendations on workforce personnel
- Assisted the kitchen in preparation duties
Server Team Lead
Galaxy Cafe
01.2018 - 06.2019
- Took orders utilizing Revel POS
- Prepared and served wine and mixed drinks for customers
- Quickly developed relationships with customers, and maintained positivity while servicing up to 10 tables during rushes
- Led training and orientation for new server staff
Server
Hecho En Mexico
01.2017 - 01.2018
- Took orders utilizing SkyTab POS
- Managed up to 15 tables during rushes in an upscale casual environment
- Provided food and drink suggestions based on diner interests to increase up-sell rate
Education
Bachelor of Arts - Economics
University of California, Santa Barbara
Santa Barbara, CA12.2023
Skills
- Customer Service
- Cafe Operations Management
- Square POS
- SkyTab POS
- Revel POS
- Experience with high-status clientele
Certification
- Food Handlers
- Responsible Beverage Service
Timeline
Cafe Manager
Field And Fort
09.2020 - 05.2023
Server Team Lead
Galaxy Cafe
01.2018 - 06.2019
Server
Hecho En Mexico
01.2017 - 01.2018
Bachelor of Arts - Economics
University of California, Santa Barbara
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