Jackson Hill
Glenview,IL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Customer Service Associate Team Leader
Offensive Zone Pro Shop
Glenview, IL
06.2021 - Current
- Resolved escalated customer issues in a professional manner while maintaining positive relationships with customers.
- Implemented innovative methods for improving the efficiency of the customer support process.
- Maintained accurate records of customer interactions and transactions.
- Identified areas of improvement and implemented solutions to enhance overall customer experience.
- Communicated regularly with customers via phone, email or chat applications about their inquiries or concerns.
Education
Bachelor of Science - Business Management
Cornell College
Mount Vernon, IA05-2026
High School Diploma -
Glenbrook South High School
Glenview, IL06-2022
Skills
- Leadership
- Agility
- Calm Under Pressure
- Dependable and Responsible
- Teamwork and Collaboration
- Excellent Communication
Accomplishments
- Played on Team Chicago in International Hockey Friendship Tournament in Huddinge, Sweden
Timeline
Customer Service Associate Team Leader
Offensive Zone Pro Shop
06.2021 - Current
Bachelor of Science - Business Management
Cornell College
High School Diploma -
Glenbrook South High School
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