Bryan Donahue
Billerica,MA
Overview
20
20
years of professional experience
Work History
Customer Service Associate Team Leader
Whole Food Market
Cambridge, MA
09.2023 - Current
- Led customer service team to enhance service quality and improve overall customer satisfaction.
- Developed training programs for new associates, increasing onboarding efficiency and knowledge retention.
- Mentored staff to foster skill development and promote a collaborative work environment.
- Cultivated relationships with customers, addressing concerns promptly to ensure loyalty and repeat business.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
Assistant Manager
Planet Fitness
Burlington, MA
02.2020 - 09.2023
- Defined clear targets and objectives and communicated to other team members.
- Monitored security to protect employees, customers and property.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Executive Sous Chef
Cobblestones Of Lowell
Lowell, MA
03.2016 - 12.2016
- Evaluated food products to verify freshness and quality.
- Disciplined and dedicated to meeting high-quality standards.
- Requisitioned food, selected and developed recipes and standardized production recipes for consistent quality.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
Flooring Sales Specialist
Home Depot
Lowell, MA
01.2015 - 03.2016
- Assisted customers with selecting appropriate floor types and styles.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
Catering Staff Member
Culinary Inspirations
Watertown, MA
03.2013 - 01.2015
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Adjusted food preparation methods in accordance with customer requests.
- Provided friendly, courteous service to create memorable moments for guests.
- Liaised with suppliers to acquire fresh produce, high quality and sufficient stock for events.
General Manager
Halfway Cafe
Maynard, MA
04.2011 - 03.2013
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Collaborated with cross-functional teams to develop innovative solutions.
Chef Manager
NexDine
Waltham, MA
04.2009 - 03.2011
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Utilized culinary techniques to create visually appealing dishes.
- Disciplined and dedicated to meeting high-quality standards.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
General Manager
Poe's Tavern
Sullivan's Island, SC
03.2006 - 02.2009
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Collaborated with cross-functional teams to develop innovative solutions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Associate of Arts - Culinary Arts
Jonson & Whales University
Providence, RISkills
- Customer Relations
- Sales Reporting
- Sales and Marketing
- Customer Satisfaction
- Directing Team Members
Timeline
Customer Service Associate Team Leader
Whole Food Market
09.2023 - Current
Assistant Manager
Planet Fitness
02.2020 - 09.2023
Executive Sous Chef
Cobblestones Of Lowell
03.2016 - 12.2016
Flooring Sales Specialist
Home Depot
01.2015 - 03.2016
Catering Staff Member
Culinary Inspirations
03.2013 - 01.2015
General Manager
Halfway Cafe
04.2011 - 03.2013
Chef Manager
NexDine
04.2009 - 03.2011
General Manager
Poe's Tavern
03.2006 - 02.2009
Associate of Arts - Culinary Arts
Jonson & Whales University