KARINA MONTERO

Customer service agent / Gate operator/ jet bridge operator. safety and efficiently manage aircraft gate operations, including operating passenger boarding bridges, coordinating aircraft arrivals and departures, assisting passengers, and following airport safety and security procedures.

• Resolved customer inquiries and complaints, contributing to high satisfaction levels.
• Assisted in resolving customer inquiries and complaints, ensuring high satisfaction levels.
• Greeted passengers and provided seamless check-in and ticketing experience, creating positive start to trips.
• Developed operational procedures to enhance efficiency and ensure compliance with regulations.
• Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.

• Oversaw daily operations ensuring efficient service and adherence to quality standards.
• Trained and mentored staff on customer service and food handling best practices, enhancing team capability and service quality.
• Implemented inventory management systems, optimizing stock levels and minimizing waste.
• Developed and maintained staffing schedules, ensuring adequate coverage during peak hours for improved service delivery.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Collaborated with kitchen staff to enhance menu offerings based on customer feedback.

• Led banquet operations, ensuring seamless service delivery and guest satisfaction.
• Coordinated event logistics, managing setup, execution, and breakdown of functions.
• Supervised and mentored kitchen and serving staff, enhancing team cohesion and service delivery.
• Improved overall service quality by conducting regular staff training sessions and performance evaluations.
• Trained and mentored junior staff on service standards and operational procedures.
• Collaborated with culinary team to create customized menu offerings for events.
• Resolved customer complaints effectively, transforming negative experiences into positive outcomes and ensuring guest satisfaction.
• Conducted regular staff training sessions and performance evaluations, elevating service quality and operational standards.

• Supervised daily operations within food and beverage service areas, ensuring compliance with health regulations.
• Coordinated inventory management, optimizing ordering and stock rotation to minimize waste.
• Resolved customer complaints promptly, contributing to increased guest satisfaction ratings.
• Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
• Collaborated with kitchen staff to ensure timely food preparation and adherence to presentation standards.