Jackson Holler
Edenton,NC
Summary
Dynamic professional with extensive experience at Surf, Wind, And Fire, excelling in customer service and problem resolution. As an Embroidery Manager, I enhanced production efficiency through innovative techniques and effective inventory control. Proven ability to build strong customer relationships and handle complex transactions, ensuring a seamless experience for clients.
Overview
2026
2026
years of professional experience
Work History
Embroidery Manager
Surf, Wind, And Fire
09.2024 - Current
- Performed counting and inspection of products during sewing process.
- Sewed or assembled fabric or hardware.
- Oversaw maintenance of embroidery machines, scheduling regular check-ups and repairs to avoid downtime and increase machine longevity.
- Increased production efficiency by streamlining the embroidery process and implementing new techniques.
- Maintained inventory control, reducing waste and optimizing resource usage in the department.
- Collaborated with design and sales teams to create custom embroidery solutions for clients.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
Sales Associate
Surf, Wind, And Fire
05.2022 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Furniture Mover
Winslow’s Auction
- Followed verbal and written instructions to properly move and ship products.
- Reduced property damage claims by employing proper lifting techniques and utilizing padding materials to protect surfaces during moves.
- Improved team efficiency through clear communication and collaboration with fellow movers in coordinating tasks.
- Navigated challenging spaces safely during moves, expertly maneuvering heavy furniture items up staircases or through tight hallways without causing damage.
Education
High School Diploma -
NEAAAT
Elizabeth City, NC06-2021
Skills
- Customer service
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Payment processing
- Shipping and logistics
Timeline
Embroidery Manager
Surf, Wind, And Fire
09.2024 - Current
Sales Associate
Surf, Wind, And Fire
05.2022 - 09.2024
Furniture Mover
Winslow’s Auction
High School Diploma -
NEAAAT
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