Jackson Hooper
Tariffville
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Volunteer Bug Tester
Sonar Studios
03.2025 - Current
- Enhanced overall game quality by thoroughly testing and identifying numerous bugs and glitches.
- Increased product accessibility by evaluating compatibility with assistive technologies for gamers with disabilities.
- Assessed in-game features against design documents, confirming accurate implementation of intended mechanics.
- Validated functionality of game updates by executing regression tests on each new release candidate.
- Worked with a large team to explore all possible bugs, glitches, or exploits.
- Mitigated risk of negative user reviews by preemptively detecting potential crashes or stability issues during gameplay sessions.
Retail Sales Associate
Walmart
08.2023 - 09.2024
- Started out as a custodian cleaning bathrooms, floors, counters & fixtures, emptying out trash cans, operating cardboard baler & trash compactor, washing windows, emptying bottle return machines, disposing of hazardous waste, and breaking down supply pallets multiple times a day each
- Transferred to hardware after 9 months restocking shelves, assisting customers in knife & ammunition sales, receiving product pallets, stocking car batteries & properly disposing of used or leaking battery cores, shaking paint gallons and cutting fabric
- General product knowledge of the entire store and customer assistance, including retrieving unstocked products from back-of-store storage
- Register trained, including for large or high ticket purchases, returns, and restricted products
- Work efficiently with a team despite language barriers to operate heavy machinery, receive products off trailer deliveries, stock products to shelves, and manage shift changes & break coverage
- Assist customers with carrying out large or heavy products, including TVs, grills, mulch, and basketball hoops.
Kitchen Clerk
Big Y
03.2023 - 08.2023
- Answered phones to take orders and answer questions about product availability
- Cleaned & operated equipment (i.e. fryers, dough mixers, slicers)
- Received and broke down deliveries of foods and products, including frozen deliveries
- Assisted customers in finding products in departments outside of my own, including general product knowledge of the entire store
- Safe food handling and storage practices
Delivery Driver
Domino's
10.2022 - 02.2023
- Took customer orders & payment information over the phone
- Navigate delivery software and deliver orders efficiently & accurately
- Prepare, cook, and serve food to customers within food safety guidelines
- Solve customer complaints about orders quickly
- Procedures to open & close store as well as general cleaning, including bathrooms and dishes
Ride Operator
Six Flags, Inc.
08.2022 - 11.2022
- Perform daily maintenance and safety checks on large machinery and identify any potential unintended processes
- Clean and tidy outdoor and indoor spaces, as well at setting up & breaking down supplies
- Communicate with a team while in separate spaces & problem solve guest issues when unable to contact a member of management
- Upsell products to guests while providing entertaining commentary in ride queues
- Safely assist in operation of large machines with a team efficiently, including safety checks and alerting team members to potential hazards
Crew Member
Dunkin' Donuts
09.2021 - 07.2022
- Take customer orders both face-to-face, over the phone, in a drive-thru, and through mobile delivery apps & assemble orders correctly and quickly in a busy environment
- Take customer payment & operate a cash register, including refunds
- Closing tasks such as clean, prep food and products for the next shift, count register drawers & drop safe deposit slips, take out trash and recycling, and lock building.
- Work efficiently with a large team in a small space during large volumes of customer orders
- Take & assemble catering orders or large orders
- Restock shelves and fridge areas
Education
High school diploma -
Simsbury High School
Simsbury, CT06.2022
Skills
- Customer service
- Work ethic and integrity
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer relations
- Cash register operation
- Product restocking
- Issue resolution
- POS system operations
- Guest inquiries
- Product recommendations
Accomplishments
Spoke with the Simsbury Board of Education about the Simsbury High School special education program Pathways, advocating for its funding and usefulness as a tool to help students with learning disabilities and behavioral problems to get an equal and fair chance at an education.
Certification
Driver's License
Timeline
Volunteer Bug Tester
Sonar Studios
03.2025 - Current
Retail Sales Associate
Walmart
08.2023 - 09.2024
Kitchen Clerk
Big Y
03.2023 - 08.2023
Delivery Driver
Domino's
10.2022 - 02.2023
Ride Operator
Six Flags, Inc.
08.2022 - 11.2022
Crew Member
Dunkin' Donuts
09.2021 - 07.2022
High school diploma -
Simsbury High School
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