Jackson Jones
Pensacola,FL
Summary
Warm, friendly and knowledgeable General Merchandise Expert creates outstanding customer experience through stocking, pricing and displaying general merchandise items and assisting customers with product inquiries. Establishes and maintains safe and clean environment that encourages customers to return. Assists in reaching sales and profit goals and monitors quality assurance standards to deliver excellent customer service. Efficient General Merchandiser equipped to handle fast-paced work across large sales floors. Keep customers happy and buying with well-stocked, attractive displays. Offer strong knowledge of retail procedures and sales techniques.
Overview
3
3
years of professional experience
Work History
Produce Clerk
Publix
Pensacola, FL
01.2024 - Current
- Cleaned shelves, counters and tables to maintain organized store.
- Followed established food safety guidelines when handling perishables such as fruits and vegetables.
- Rotated stock to maintain freshness.
- Cleaned work areas throughout shift to maintain sanitation standards.
- Kept accurate records of inventory levels and restocked as needed.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Followed proper receiving procedures for perishable items.
- Demonstrated familiarity with department products to help customers in selecting items.
- Answered shopper questions regarding shelf life and appropriate produce storage.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Security Specialist
Target Corporation
Anchorage, AK
04.2023 - Current
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Patrolled and monitored premises by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided safety reports and data analysis to building managers to inform security processes.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Receiver
Target Corporation
Anchorage, AK
10.2022 - Current
- Compared shipping orders and invoices against contents received to verify accuracy.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Kept work areas clean, safe and organized.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
General Merchandise Expert
Target
Anchorage, AK
10.2020 - Current
- Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
- Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
- Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.
- Monitored merchandise for damage and un-saleable or returnable condition to submit damage claims and minimize store loss.
- Met or exceeded productivity standards to produce desired team and individual results.
- Executed revised sales plans and reset zones to incorporate new merchandise.
- Completed efficient weekly pricing changes for general merchandise categories.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
Customer Service Associate
Target
Anchorage, AK
10.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered basic technical support for clients on wide range of company products.
Education
High School Diploma -
Eagle River High School
Eagle River, AK05-2022
Some College (No Degree) - Information Technology
The University of West Florida
Pensacola, FLSkills
- Inventory management
- Stock Replenishment
- Food Preparation
- Quality Control
- Shipping procedures understanding
- Retail materials management
- Safety processes and procedures
- Equipment monitoring
- Light maintenance
- Risk management
- Crime Prevention
- Safety and security
References
References available upon request.
Timeline
Produce Clerk
Publix
01.2024 - Current
Security Specialist
Target Corporation
04.2023 - Current
Receiver
Target Corporation
10.2022 - Current
General Merchandise Expert
Target
10.2020 - Current
Customer Service Associate
Target
10.2020 - Current
High School Diploma -
Eagle River High School
Some College (No Degree) - Information Technology
The University of West Florida