Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackson Kelley

Portland,TN

Summary

High-energy Produce Manager with solid background in retail environments and specialty experience in produce management. Proficient in organizing and minimizing shrinkage of perishable goods while ensuring optimal freshness and quality. Skillful delegator and organizational problem-solver.

Overview

13
13
years of professional experience

Work History

Assistant Produce Manager

Publix Super Markets Inc
11.2012 - Current
  • Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
  • .
  • Assisted in training new team members, fostering an environment of teamwork and continuous learning for all staff.
  • Planned attractive produce displays, using color and texture to enhance.
  • Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Continuously changed merchandizing strategies to keep up with consumer trends and seasonal changes.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Customer Service Team Lead

Kroger
03.2012 - 10.2016
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
  • Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
  • Reviewed customer survey results periodically to identify patterns of dissatisfaction and address them proactively within the team.
  • Served as shop steward (union representative) for my store.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Education

Associate Of Science - General Studies

Vol state
Gallatin, TN
08.2016

Skills

  • Display creation
  • Attention to detail
  • Multitasking Abilities
  • Adaptability and flexibility
  • Hiring and training
  • Documentation and reporting
  • Merchandising strategies
  • Scheduling and coordinating

Timeline

Assistant Produce Manager

Publix Super Markets Inc
11.2012 - Current

Customer Service Team Lead

Kroger
03.2012 - 10.2016

Associate Of Science - General Studies

Vol state

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