Jackson LaCasse

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Understand, articulate, and support all of our requirements, policies, regulations, and standards related to background checks across the organization.
• Exercise judgment, critical thinking, and decision-making on a daily basis to determine the best course of action to complete the processing of background requests.
• Develop an understanding of the criminal, motor vehicle, and DOT-specific reports to interpret details and develop a thorough understanding in order to make appropriate recommendations for hiring.
  Coordinate and expedite background screen solutions with 3rd party provider(s), to adjudicate all pending candidates with a sense of urgency.
• Communicate with candidates throughout the completion of the background check steps to ensure smooth and efficient processing.
• Communicate with Talent Acquisition Partners to set new hire start dates and keep new hires informed regarding their start date.
• Assist in employee onboarding, including Workday hiring and other tasks related to onboarding, such as I-9 verifications and auditing.
• Support recruiting efforts by working closely with our Talent Acquisition Teams.
• Troubleshoot access problems, screening issues, questions, and settings for candidates with our background check vendor.
• Provide above-and-beyond customer service to our internal customers and incoming candidates during the background check process.
• Answer team member questions and act as the subject matter expert for internal and external team members.
• Handle escalated cases with the utmost care and concern for customer service and maintain confidentiality
• Collaborate with Carvana Legal and Driver Safe & Secure teams to ensure compliance across state and federal laws in procedures.
• Audit procedures, including background decisions and criminal calls.
• Meet and/or exceed key metrics, including adjudication response time and compliance.
  Perform other duties as assigned.

• Coordinated and conducted new hire pre-interviews for 1-4 recruiters and assigned hiring managers for Senior Based level positions. Guided candidates through entire hiring and onboarding process.
• Gathered and processed personnel records from internal/external employees such as employment applications, offer letters, employee profiles (Peoplesoft, Taleo)
• Reviewed and processed confidential documents within specific HRIS systems such as Tuition Reimbursement, LOA, Employee Referral.
• Managed multiple HRIS inboxes such as TR, Onboarding, Learning and Development, LOA.

• Created smooth onboarding processes to help consultants adjust to company policies, procedures and processes. Assigned and managed 20-25 consultants at a time.
• Completed required criminal, credit, drug, or medical tests for consultants based on client specific pre-screening requirements. Worked collaboratively with Compliance Department.
• Worked closely with consultants, answering questions and addressing various concerns during onboarding process. Liaison between client and consultant through entire hiring process.
• Bi-weekly evaluation (1 on 1) meetings with manager discussing metrics and performance.

(Summer Internship)

• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Examined claims forms and other records to determine insurance coverage.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Synthesized data into comprehensive quarterly written reports for management.
• Identified suspicious losses and contacted manager for investigative assistance.